I have an Adobe order number. When I use Photoshop it says that my trial version will end soon. How can I find a redemption or a serial number for my account?
I have an Adobe [deleted by Moderator] order number for a 12 month plan.
When I use PHOTOSHOP says my trial version is soon exhausted. But when I connect I need a number of redemption. How can I find my redemption number?
Hello Janet,.
Welcome to the Adobe Forums!
I checked your account and all is well in our end. You don't need any code redemption you Subscriber on June 29, 2014.
If you have problems to launch your Adobe product and was to return to the prompt for a series and/or trial number, please try the following steps:
1 sign out and sign back following the steps:
Sign out, sign in | Creative cloud desktop application
2 delete the OPM.db file:
- Close the creative cloud application.
- Navigate to the OOBE folder.
Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
Mac OS: /Users/ [user name] / Library/Application Support/Adobe/OOBE - Delete the file opm.db.
- Launch the creative cloud.
Show hidden files, folders, file name extensions. Windows XP, Vista, Windows 7
Access the hidden user library files. Mac OS 10.7 Lion
3 reset your Hosts file: (follow steps 3 from the link below)
Log, activation, or connection errors. CS5.5 and later versions
Please, let me know how it goes and if the issue is still standing after carefully following the steps given.
Thank you.
Arnaud.
Tags: Adobe
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