I have Compaq presario cq40 & I can't find a unknown hit-and-run driver in my notebook.

I have Compaq presario cq40 & I can not install the Bluetooth driver and an unknown device without driver, I tried to update it on the MS site & but displays error cannot find drivers pls contact your manufacturer. and I am facing problem connecting my Bluetooth devices, I tried to install the Bluetooth driver but it shows an error MSG it says (MAKE SURE UR BLUETOOTH RADIO IS PLUGGED IN) .this who do I can't plug my devices with Bluetooth PLS HELP me I am really frustrated please...

Hi owace,

(1) what is the complete error message you receive?

Method 1: You can follow the steps mentioned in the link below

The problems with Bluetooth devices

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-Bluetooth-enabled-devices

Method 2: Run the fixit available in the article below and check if that makes a difference

The Bluetooth item in Control Panel on a Windows Vista SP2 computer does not work as expected when you click the item

http://support.Microsoft.com/kb/960531/en-us

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows
http://support.Microsoft.com/kb/322756/

You can follow the steps mentioned in the link below to set up the Bluetooth device

Set up a Bluetooth compatible device
http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-a-Bluetooth-enabled-device

You can follow the steps mentioned in the article below which unknown device addresses question (Article applies to Windows XP is good for Windows Vista)

How to troubleshoot unknown devices listed in Device Manager

http://support.Microsoft.com/kb/314464

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

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Tags: Windows

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    -----------------------------------------------

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