I have grandsons laptop at home. HES forgotten his password and I cannot remember the admin password that I put on it. How can I unlock it?

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  original title: 871122 wzc help
  Hello!
  I made a goof my wireless configuration to try to resolve a bad connection to the local network at home.  This response of Amnah_95 solved problem by following the instructions and a reboot.  Thanks Amnah_95.
  I think you've got the third-party software installed on your laptop to configure the wireless adapter. Third-party software seems to have disabled the Wireless Zero Configuration (WZC) Microsoft service. You will need to reactivate it.

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  • Proposed as answer byAmnah_95, Tuesday, July 6, 2010 13:32
  • Marked as answer bysupport Cody - engineerMicrosoft SupportModeratorThursday, August 19, 2010 12:41 AM

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  http://support.Microsoft.com/kb/930517

  Method 2

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  http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software

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