I have hp officejet pro L7590. the scan is blocked

Hi, my printer is HP officejet Pro L7590 and scan it is stuck, how do I clear that? Thank you

This page may have the info you need: http://support.hp.com/us-en/document/c02013892

Tags: HP Printers

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  • HP Officejet Pro L7590 - cannot scan - the installation program does not scan Betacam

    I have a HP Officejet Pro L7590 all-in-one connected to my iMac OS X Lion 10.7.4 running, and I can't Scan functionality.

    When I set up the device, it does not recognize that there analysis ability, if I try to scan from the Preferences/Print & Scan window there is no option to do so.

    Also, the HP utility displays no information on digitization.

    When I try to run Scan Manager device HP HP Scan Pro application opens then immediately crashes.

    I tried to reinstall the HP software, but it makes no difference.

    Scanning has worked in the past with the same printer, but not since I installed Lion.

    Suggestions welcome! Thank you very much

    Hello

    The application of HP Scan Pro for Mac OS X 10.4 and 10.5, so it seems you are using older software which are not provided for Lion.

    Please remove completely any HP software installed using the scrubber tool:

    * Please note that the following steps will delete all HP software installed.

    1. click on menu go (click the desktop, then watch the menu in the bar at the top of the page)
    2. Select Applications
    3 select the Hewlett-Packard folder
    4. double-click on uninstall HP application
    5 follow the uninstall to prompt to select a device to uninstall
    6. press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall
    7 approve any prompt to uninstall all HP software.

    To avoid any problems due to the use of the software, be sure to repair disk permissions before you reconfigure the printer:

    1. open the Applications folder.
    2. go to the Utilities folder.
    3. double-click on disk utility.
    4 Select the hard disk that contains the boot volume.
    5. go to the first aid tab and select Repair disk permissions.
    Note: This process may take several minutes depending on the Mac and the amount of the permissions that need to be repaired. The journal of the progress will tell you when the process is complete.

    Go into System Preferences > print & Scan

    Click on the sign more and select your printer.

    The latest version of the software for your operating system will be downloaded automatically.

    If the software download fails for any reason, download and install the latest drivers 2.9 HP printer:

    http://support.Apple.com/downloads/DL907/en_US/HewlettPackardPrinterDrivers.dmg

    Now add the printer by following the steps above.

    Below you can find what scan methods can be used with Lion OS x:

    http://support.HP.com/us-en/document/c01910186

    Kind regards

    Shlomi

  • Cannot get the HP Solution Center to load for officejet pro L7590 all-in-one printer

    Unable to get the HP Solution Center to load. Have an officejet pro L7590 all-in-one connected wireless (through the router) on my new computer Windows 8 but had to deceive it calling it a direct connection.

    I have a new computer with Windows 8.  I managed to get my HP officejet pro all-in-one L7590 printer connected and working with software downloaded from HP.  During installation it placed an icon on my desktop (the old format disktop I love) to the center of HP solutions, but when I try to open the Solution Center a message indicates that the installation is not complete.  When I try to install more software it brings back me to the orginal installation and indicates that the device is already installed.

    I want to clarify again once my choice of installation was directly connected even if it is wireless via a router.  It was the only way I could make it work.

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    I was very happy to find an official document on your computer Windows 8 and the solution Center.  I think this should help you when you select your operating system on this page.  It is titled "The scanning device estintrouvable and other related errors" and will be a little better explain what you need to try to get the Solution Center to work once again, I am.

    Let me know if you have any questions concerning one of the steps here and I will do my best to answer those as quickly as possible. I do not know a few things to do if it does not, but it is certainly the best advice to try first.

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    My printer (Officejet Pro L7590) can print and copy correctly, but the scan function - that has worked well at the same time - has just up and stop working, and my attempts to solve the problem simply go round.

    • When I try to scan using the button start scan on the printer, I get an error message saying 'no scan options '.
    • When I try to open the solution Center, it is said that he cannot run because the installation is not complete.
    • Uninstalling and reinstalling the software (latest version, which is three years, downloaded from the HP website) do not work. The software seems to go through the process of installation very well, but crashes on the stage finish ("product configuration"). Eventually it times out.
    • Once in this case, the installer downloads a supposed solution of the HP Web site. He told me that it is fixing the problem and asks me to restart the computer, saying it will continue after the restart. After I restart, the procedure does not continue, and the problem is not fixed - all the behaviors I describe above are still occurring.
    • Also downloaded one file with other solutions supposed to this question. They do not work. For the most part, they are variations on "run the setup software again", preceded by various other measures. However, when I do this, it re-not installing - it is a completely different window, and if I try to go back to the installation procedure, he refuses, telling me the software is already installed. (And yet when I try to open the solution Center, he always tells me it is not installed.)
    • Tonight is the third time I tried to troubleshoot it. On three occasions, I just gave up in frustration after a few variations of the cover above.
    • I'm this end =><= to="" going="" all="" office="" space="" on="" this="" printer="" and="" getting="" a="" new="" one="" based="" on="" the="" abhp="" principle="" -="">Anything But HP.

    I can't emphasize enough that it worked in the past and this basis still printing very well (with the exception of some strange problems with certain PDF files), but scanning has broken since my last round of hardware upgrades and refuses to be fixed.

    It's incredibly frustrating. Someone just make it work with minimal BS, as he has done before.

    I realize, this is a follow up very, very late, but apparently the problem has something to do with the 32-bit version of Windows 7 running. I recently installed the 64 bit version and now have no problem with any HP software.

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    I'm trying to implement my Officejet Pro 8600 more scan to a network under OSX Lion folder.  I have correctly set up the printer otherwise (and can scan and flown from my Mac).  I created SMB sharing as described in the documentation.  My only question is what to enter in the Web server of the printer when it asks for the network path of the shared folder.

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    Hello

    First of all, make sure to install the latest firmware for the printer.

    SMBX (used by Lion sharing protocol) support added lately, and the device fails to access any forlder Lion shared with an older FW version:

    http://support.HP.com/us-en/document/c02919168

    You have shared the folder durable goods received ?

    If so, I guess the correct path would be as follows:

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    First of all if you still have Enterprise installed download and important work!

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    2. download the Utlities "HP Software Removal Utility - IT professional use only" (don't worry, this stand-a-alone also works on computers). File name: OLProL7X00_Scrubber_8.exe

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    4 REBOOT

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    6 install the filename Business Solution: OJProL7X00_enu_Enterprise_7.exe if you uninstalled all this will install without a hitch, but you may need to input manually by selecting the IP method, enter the IP address of the printer. It's where he then found my network printer, and he continued the installation.  Mine found via the method of IP but not automatic.  Finish the installation and give your computer a few minutes to finish in the bottom.

    7 reset.

    8. If you have a program that uses a scanner TWAIN as Adobe Professional, CorelDraw, etc. test your scanner.  Mine works now.  Leave the test program,

    9 download new version 8.3 software, the full version of all the 311meg of it!

    10. install this software 8.3.  You can get an error (I did) just do not send the report, but the key is the continuous software to install.  What the problem is that the software company alreadly installed a files "hp? 5. ?? "and the cant on write.  The amount of the fine. Now when you get to the point where he asks how you connect your printer, USB or wired/wireless select Wired and click OK.  This will bring you to a new screen that is simular to the last, but to the bottom is a checkbox with "continue with the installation, I'll add the material later.  Put a check mark in the box and click Next.

    Surprise! the Setup will continue installing all recommended software and complete.  Still finished once that there is still things going on in the background! then give him a few minutes to complete!

    11 restart and give a little time and you will see that the screen is the network printer and all software programs now work.

    12. the only thing I don't understand is this: the old software used to create printer drivers 2, one for the printing of paper and other fax directly in applications.  The fax printer driver is no installation/configuration in this method, but I think that the Technical Support HP can guide you through this set up if necessary.  I'll do that tomorrow as it was something that I never thought or missed until it didn't work!

    I hope this helps! It did for me!

    Joe

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    Hi @helpme9,

    Welcome to the Forums of HP Support!

    I see that your experiecing problems get the HP software for your HP Officejet Pro L7590 printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

    I understand that you must be frustrated at this point, sometimes, older versions of the HP software can be tricky to remove and reinstall.

    Generally, we use the Uninstaller.exe L3, which is the built-in cleaning brush.

    Have you received the error message "the system cannot find the specified file" (hpzprl40.exe)? This error can be difficult to solve.

    Please follow these steps in the order presented.

    Clear the temporary files:

    1. Click on the Start menu
    2. In the box "search programs and files" located just above to start after you click on it, type%temp% , and then press enter on your keyboard
    3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
    4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
    5. Close the Temp folder when it is empty
    6. Right-click the recycling bin on your desktop and select empty recycling bin.
    • Download the drivers here. do not run the Setup program.

    Does a L3 uninstall:

    • If you use a USB cable between the printer and the computer connection, please unplug the cable now.

    1. click on the Start menu

    2. in the box "search programs and files" type folder and press enter on your keyboard

    3. when the Temp folder opens, find the file 7z. It comes to your HP Installer package.

    4. click on the 7z folder to open it. He will not have the same folder name 7z like the one shown in the picture below, but will be similar.

     

     

    5. when the folder install 7z opens, click the UTIL folder to open it.

     

     

    6. click on the CCC folder to open it.

     

     

     

    7. Finally, scroll down and find the Uninstall_L3 file. Double left click on the file Uninstall_L3 to launch uninstaller of level 3 Please follow the prompts on the screen to complete the uninstallation. Restart your computer if prompted.

     

    Once level 3 Uninstall has completed successfully, please proceed to the next step.

     

    Run CCLeaner: 

    Then, I'll have to run a CCLeaner to make sure that no malicious files not present on your computer that may interfere with the installation. Can I have it please click here to access the CCLeaner. Once the site opens, select the free download button at the top. Once the download is complete please perform the Scan. It would take several malicious files find you might need to run the free Scan a few times to eliminate all that. Once completed the CCLeaner, please proceed to the next step.

    • Restart the computer.
    • Download the drivers again and install. 

    If the problem persists, please try to unlock the hidden administrator account.

    Unlock the system hidden administrator account:

    1. Type your menu keys Windows or start and in the box "search programs and files", type CMD
    2. CMD will fill as a search above, option just right click on it and "run as administrator"
    3. Once opens in CMD (command prompt), type net user administrator / Active: Yes and press entry
      on your keyboard
    4. Next, close CMD, then restart your computer
    5. When your computer is on the newspaper in the new account which should show. It will be called administrator , and you have a password on it.
    6. If your computer automatically connects to your account after reboot to go into yourStart menu, click the arrow next to 'shutdown' and choose 'switch user'. Now log in the administrator account.
    7. Under the administrator account, please click here to download the package full feature software and driver of your printer.
    8. Once the download is complete, follow the instructions on the screen to install your printer
    9. Once the installation is complete, please open the software of HP Solution Center to confirm now it, the scan software opens and works correctly
    10. If software HP Solution Center now works very well, please log out of the account administrator and return to your normal user account.
    11. Under your user account, the full-function software package and the printer driver must show completely installed. Please click on the HP Solution Center icon to confirm if it always opens correctly. If HP Solution Center opens very well please run a test scan to confirm functionality.

     

    If the HP Solution Center software works very well, you need to hide the administrator account.

     

    Hide the system administrator account:

    1. Go to your Start menu or press the Windows key and under the box "search programs and files", type CMD
    2. CMD will fill as a search above, option just right click on it and "run as administrator"
    3. CMD (command prompt) opens, type net user administrator / active: No. and press enter
    4. Next, close CMD, then restart your computer

    When your computer turns on it please test the software HP Solution Center again to confirm that everything works again according to normal.

    Posted by my colleaque X-23.

    References: http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Solutions-Center-will-not-open/td-p/5117... and http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-ENVY-5640-new-does-not-work-Install...

    In addition, here is another document explains how to fix this error message: how to solve the problem of ""the system cannot find the specified file "."

    Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

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