I have hp Pavilion g7, when I use help and support to run health analysis get an error has occurred
- G7-1257 X Windows 7, any window in Help and support, I get an error has occurred in the upper part of the window!
- in the analysis of health, I get the following
- connecting to the servers of hp-pass
- Can't download updates
- collection of information-failed
- scan your system failed
- prepare the action list-pass
- I went to software: site and reload, because I couldn't reload restoration
- HP support Assistant
- Fast Web
- Connection Manager
- HP system just stop working, having all the factory programs! What's wrong???
I had to use an uninstall program Obit to get rid of help and support, windows could not slice I tried to recharge it wouldn't. In search goto c:\swsetup\sp54620 click on the location of the file, this is where you find install app. But when I open install it has not yet loaded, just above the app is an another app msiinstaller. I loaded that one it seemed that it would work, but still has not loaded, so I clicked on the first application to install again then I could tell it was working when I saw it was prior unloading and install the new!
SUPPORT ASSISTANT and FRAMEWORK SOFTWARE are tiyed together because they show that the same install date today!
THANK YOU SO MUCH! BOBBY
Tags: Notebooks
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Thanks for posting in the Microsoft Community Forums. Be assured that we will do our best to answer the question.
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