I have HP ze2315us, windows XP laptop. Lately, I can't play DVD, CD plays OK. Does not recognize the DVD.

Some DVDs, like Windows XP, plays OK and any disc or CD plays in the country. But, no DVD set. Does not recognize. Search and search, but no game. Help, please.

Hi Nuri,

Thanks for posting the question in the Microsoft Community. If I understand correctly, you are unable to play a DVD. I understand that it must be frustrating, but don't worry, we are here to help solve the problem and guide you in the right direction.

We start with a few questions:

1 have had any changes made on the computer before the show?

2. the problem occurs for any particular drive?

First of all, I suggest for the link and try to run the fix it:

Your CD or DVD drive cannot read or write media

You may also refer to article and check if the problem persists:

How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or DVD

If the problem is not resolved, please respond with more details and we will be happy to help you.

Thank you.

Tags: Windows

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