I have problems watching videos on the internet with IE and Chrome. There is sound, but no picture.

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  Hello sixxstringer,

  Thank you for visiting the Microsoft answers Site.

  In addition to the response of Azeez Nand perform a system restore, if the problem persists, please also relay if the same problem occurs during playback of videos located on the hard drive of your computer as suggested above in response by Azeez N.

  In addition, you can check out the link below, provided by the provider of software for Adobe Flash Player, which includes the following steps to solve the problem of poor video quality using Adobe Flash Player to view online media:

  http://kb2.Adobe.com/CPS/403/kb403107.html

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  Hi HelenaKodani,

  1 does its work when you use other applications?

  2. This only happens when you play video from a particular Web site?

  3. were you able to get a sound before with no problems?

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  Hello

  1 how long have you been faced with this problem?
  2. don't you make changes on the computer before this problem?
  3. what browser do you use?

  In response to the questions above could help us help you better. However, you check to see if the problem persists in the clean boot state.

  From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

  Reference:

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  1. click on start and then click Run.

  2. type msconfig and click OK.

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  Close the firefox window, and the installation should continue. Or, press CTRL + ALT + DEL, find firefox.exe in the process and end it by selecting it and pressing del
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