I have problems with the standalone version of Lightroom 6.

I have a problem with Lightroom 6 - so much trouble that I'm currently impossible to use.

(1.), I bought the standalone version of Lightroom 6 - CC No. I bought the disc, not a download.

(2) I installed and used for months without any problem.

(3) when I clicked on the icon on the desktop to open it - about three weeks ago, I got a message that I could buy (1) or (2) try it for 30 days. Of course, I couldn't choose one of these options because two of them would require me to pay for the program, either immediately, or within 30 days, if I wanted to continue to use it. If I deleted this message, Lightroom would not open. So, I was locked out Lightroom even though I had already paid for it.

(4) given that I got the disc, I decided to reinstall Lightroom. This allowed me to use Lightroom again. I've been using this new facility without problem for several weeks; However, when I clicked on the icon of the office tonight to open Lightroom, I got the same message again: buy it or agree to a 30 day trial. So, I'm locked again.

(5) I decided to install again. I managed to install the program on the disk; However, when I tried to open Lightroom, I received the message (not the exact wording): "you have installed Lightroom on computers too ' or maybe it was ' you used this serial number for facilities too - something along those lines." (I can't raise the message again, or I'll give you the exact wording). So now I'm completely locked.

(6) before these challenges, I got Lightroom installed on my main desktop and on a laptop that I used when I travel. That's two facilities, and I installed twice on my desktop computer to try to circumvent the problems described above. However, I carefully watched my installed programs and there seems to have only a single installation of Lightroom 6 - no step three.

(8.) I would like any suggestions to fix this mess.

Thank you.

Roger

Hi Roger,

My apologies for the trouble you've had to go through.

I've updated your records and you should be able to use your license now.

When you receive the message about the trial or a 30 day program, you should be able to choose the "Software license" option and activate using your key in order to to use without getting to re-setup.

Concerning

Claes

Tags: Photoshop Lightroom

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