I have the product key on the back of my computer toshiba laptop but still get a message that windows 7 is not genuine, what can I do?

My son bought this laptop Toshiba Satellite with windows 7 ultimate and gave our grandchildren for Christmas two years ago. They never used so it brought and I got from my son. On startup, I get a message that windows is not genuine. I've repeatedly tried to activate with the product key on the label of MS on the back of the computer laptop, but message still there. I noticed the first time I tried to enter the product key, there was a different product key in the input fields. I have entered the correct product key but message still there.
Can someone please help?  Thank you for your time.

Hello

I would say allowing you to run the Microsoft Genuine Diagnostics tool then copy and paste the results into an answer here for further analysis:

http://go.Microsoft.com/fwlink/?LinkId=52012

Also I suggest you to check your product key and report to Microsoft about the issue.

Check out the following link to report to Microsoft.

https://www.Microsoft.com/en-us/howtotell/CFR/report.aspx

Tags: Windows

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