I have the video captured from turbo Android phone. Videos are not the normal video image size in first pro. How to fix this, or can I?

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  It sets obtained :-) Sorry for the delay

  Thank you very much! has worked perfectly!

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  Hello gregg.

  Please, try the following to see if we can solve your problem:

  1. turn off the printer.

  2 disconnect the power from the printer for at least 5-10 minutes.

  3. once unplugged, remove any paper from the device.

  4. check for obstructions in the paths of the unit or the paper.

  5 If no obstacles are, plug the power back in and switch on the device.

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  It has not responded to your question or problem? Find more help at the Contact Us.

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