I have trouble getting documents to print. My printer shows but is not printed and I have problems to open the documents. What should I do?

My printer will print a demo and report, but freezes when I try to print a document or any other task. Most of the time when I try to open a document he invites me to open or save and when I select open it momentarily off and then immediately prompts you to open or save again. It does again and again and never opens. When I select record it indicates that the file already exists. I tried to unplug the computer and the printer and restart their but the problem persists. What can I do?

Hello, Jsraine,

To rule out malicious software, restart your computer and start typing the F8 key.  Select Mode safe mode with networking.  Disable the system restore where the malware is known to hide.  Re-activate when you are finished.

How to turn on and off on system restore in Windows XP

http://support.Microsoft.com/kb/310405

Download the following tool and run a scan complete

http://www.Microsoft.com/security/PC-Security/Malware-removal.aspx

When you're finished, restart Windows

Start > type CMD

Click on CMD and type sfc/scannow

Press enter

Note: There is a space between sfc and / scannow

When you are finished, while remaining in the CMD window, type chkdsk /f /r

Press enter

You will see a message about the volume must be locked and you want to monitor during the recovery?

Press y and press enter

Restart the computer for the scan at startup

When you are finished, you will find the results in Event Viewer > Windows Logs > application log

Look for Winninet to see the results

Start > type Services.msc

Press enter

Scroll down to print spooler

Click with the right button on spooler and select stop

Wait for Windows to stop the spooler

Window close services

Start > Control Panel > printers folder

Right-click on the printer, and then select open

You see all pending print jobs?

Click the printer menu, and then select Cancel all Documents

Close printers folder

Start > right click on computer

Select manage

Select Device Manager in the left index

Click on the + sign next to the IEEE... compatible printer

Right-click on the printer and select uninstall

Click on the + sign next to imaging devices

Right-click on the printer and select uninstall

Click on the + sign next to Bus USB controllers

Right-click on the printer and select uninstall

Close Device Manager

Restart the computer

Windows will reinstall drivers on reboot

Go to the manufacturer's website and search for updated drivers

Open the Services window

Scroll down to print spooler

Click with the right button on spooler

Select restart

Wait for Windows to start the spooler

Close the Services window when you are finished

Try printing again

Tags: Windows

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