I have updated my subscription on 24 November and paid for a full year in advance, so why am I emails 5 days later telling me that my cloud subscription has expired?

I paid for a full year, on 24 November. When I connect to my account on the Adobe website, it shows that my creative cloud pass does not expire until next year. So why am I (the last one this morning, 11/29) emails telling me that my subscription has expired and I have to renew it?

Together, Adobe. Is this typical?

Hi Steve,.

After checking the details of the subscription on your account, I saw that you have recently placed a new order and cancelled another. Emails are the conformation of the cancellation of the order on the other.

Kind regards

Hervé Khare

Tags: Adobe

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