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  Hello BrenJones,

  Thanks for posting back. DNS servers are controlled by your ISP. I communicate with your Internet service provider and confirm that you have the good DNS for your network.

  Hope this helps J

  Adam
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Can I cancel a picture I have a license, but did not use?

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• How to install adobe on 2nd computer when we have a license but do not know the number?

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  Hello

  Please Photoshop elements help | Download Photoshop Elements | 10, 11, 12, 13

  Hope that helps!

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• I can send emails but can not receive emails

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• OE, send emails, but do not receive not.

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  You can not install without serial number

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• where to go on the site to download and install photoshop elements 12 and first 12 items have serial numbers, have downloaded once but did not find how to install.  When you are prompted do I click Run or save and product installed automatically.

  where to go on the site to download and install photoshop elements 12 and first 12?  Downloaded once but did not find how to install.  Have since uninstalled download.  I would like to start over.  When you are asked should I click 'Run' or 'save '?  I have serial numbers. Thank you.

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

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  Community: Photoshop Elements | Adobe community

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