I have version 12 installed elements, but was issued to serial numbers 13 version that won't work - what should I do?

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  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

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  http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )

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  If you have the serial number, you can contact the Adobe Support via chat (when they are available - not weekend) and ask them to reset your activations.  Which will allow you to reinstall and activate again using the serial number, which you have now.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

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  https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp