I have XP and had a virus. I removed the virus, but now the system restore will not work. I tried Safe Mode but clings to the confirm restore point selection. Help
System Restore will not work
Hi FriendFriend,
1. did you of recent changes on the computer?
2. do you have security software installed on the computer?
3. you receive an error message when running the system restore?
I suggest that you put the computer in a clean boot state, and then try to clean boot.
It is possible that some third-party programs installed on the computer is causing the problem.
To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.
See the link below to learn more about how to clean boot.
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353
Reset the computer to start as usual
When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
(a) click Start, type msconfig in the search box and press ENTER.
(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.
(c) under the general tab, click the Normal startup option, and then click OK.
(d) when you are prompted to restart the computer, click on restart.
If the previous step fails, then view the event logs to examine the system restore service errors.
(a) click Start, click run, type eventvwr.msc/s in the Open box, and then press ENTER.
(b) click on the category System .
(c) click the Source tab to sort by name, and then look for "sr" or "srservice." Double-click each of these services and then evaluate the event description for any indication of the cause of the problem.
Steps of troubleshooting for problems when you try to use the System Restore tool in Windows XP
http://support.Microsoft.com/kb/302796
Procedure to view and manage event logs in Event Viewer in Windows XP
http://support.Microsoft.com/kb/308427
Tags: Windows
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Hello
1. have you made changes on the computer recently?
Method 1.
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Reference:
Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)
http://support.Microsoft.com/kb/310747Method 2.
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http://support.Microsoft.com/kb/555473I hope this helps.
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Hi Michael H. Wolf,.
1. did you of recent changes on the computer?
2. do you have security software installed on the computer?
See the articles below and check if it helps.
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http://support.Microsoft.com/kb/324103
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I have an acerDiagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation status: invalid license
Validation code: 50
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-* - XY9X3 - JDXYP-6CJ97
The Windows Product Key hash: xFQJU8srKsovk6p1Lk1yW93in4E =
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Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {F20B4B72-1308-45BE-8F90-95E91A3F0AAF} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows Vista (TM) Home Premium
Architecture: 0 x 00000009
Build lab: 6002.vistasp2_gdr.110617 - 0336
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
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Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
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Download signed ActiveX controls: fast
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Initialize and script ActiveX controls not marked as safe: disabled
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Office details:{F20B4B72-1308-45BE-8F90-95E91A3F0AAF} 1.9.0027.0 6.0.6002.2.00010300.2.0.003 x 64 *-*-*-*-6CJ97 89583-OEM-7332157-00211 2 S-1-5-21-923204104-223683984-168055983 Acer Extensa 5630 Phoenix Technologies LTD. V1.30 20090319000000.000000 + 00070333507018400FA 0409 0409 US Mountain Standard Time(GMT-07:00) 0 3 ACRSYS ACRPRDCT 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.0.6002.18005
Name: Windows Vista, HomePremium edition
Description: operating system Windows - Vista, channel OEM_SLP
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00146-321-500211-02-1033-6002.0000-0042012
Installation ID: 004511331255365043724851364501374781338933223323713385
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use license URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
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License status: Notification
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N/A--> HWID data
Current HWID of Hash: OgAAAAEAAgABAAIAAwACAAAAAwABAAEAeqjWy6pVxGJ6f0DXhgfkNoBBsJzy9ErM1F/eG4QdrFYqhQ isActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20000
OEMID and OEMTableID consistent: Yes
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ACPI Table name OEMID value OEMTableID value
APIC APIC PTLTD
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
START PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC ACRSYS ACRPRDCT
ASF! OEMID OEMTBL
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRTAh! -in this case, it is not necessary.
I see from my records that a similar case has been solved by uninstalling and reinstalling the update WAT - KB971033
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