I have XP and had a virus. I removed the virus, but now the system restore will not work. I tried Safe Mode but clings to the confirm restore point selection. Help

System Restore will not work

Hi FriendFriend,

1. did you of recent changes on the computer?

2. do you have security software installed on the computer?

3. you receive an error message when running the system restore?

I suggest that you put the computer in a clean boot state, and then try to clean boot.

It is possible that some third-party programs installed on the computer is causing the problem.

To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

If the previous step fails, then view the event logs to examine the system restore service errors.

(a) click Start, click run, type eventvwr.msc/s in the Open box, and then press ENTER.

(b) click on the category System .

(c) click the Source tab to sort by name, and then look for "sr" or "srservice." Double-click each of these services and then evaluate the event description for any indication of the cause of the problem.

Steps of troubleshooting for problems when you try to use the System Restore tool in Windows XP

http://support.Microsoft.com/kb/302796

Procedure to view and manage event logs in Event Viewer in Windows XP

http://support.Microsoft.com/kb/308427

Tags: Windows

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