I installed acrobat reader in window10 and demoted to the 8.1 window. After downgeading 8.1, acrobat reader does not run and also do not uninstall and reinstall. Only, I get the error message. What should I do?

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  help and support does not work

  When I select Help and support icon, I get an error message indicating that the feature could not start.

  I use a Vista 32 bits on a HP computer operating system model number m8300f.

  In addition, I bought a copy of Win 7, but who could not load freezing during installation.

  Hello

  Try to run the command in the elevated command prompt, follow the steps below, it could help us solve the problem.

  1. open the start menu, click programs principally made, select accessories.
  2. right click on command prompt, and then click "run as administrator ".
  3. type the following commands in the DOS prompt window and press ENTER at the end
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  Restart the computer and try to access help and Support.

  For the problem of installation of windows 7.

  We would like to get more information about you to help solve your problem. You better, please answer the following questions.

  1. How did you start the installation process?

  2. you perform a new installation or an upgrade?

  3. what type of drive you are using for installation?

  4. at what stage of the installation has it stopped?

  5. have you received an error message?

  First of all, I would say that you disconnect external devices connected to the computer except the keyboard and mouse.

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  Before you begin the upgrade process to ensure that your computer meets the condition of equipment to install Windows 7 and check on the website of manufacturer computer if the computer is good to run windows 7 or not.

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  http://Windows.Microsoft.com/en-us/Windows7/installing-and-reinstalling-Windows

• Windows 7, get this blue screen error message, what should I do to remedy? C:\Windows\Minidump\100312-29827-01.dmp

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  Hello

  1. when exactly do you get this error message?

  2 are you able to start in the Office?

  3 have there been recent changes to the computer before the show?

  I suggest you try the steps mentioned below and check if it helps.

  Method 1: Start your system in safe mode and check if the same problem occurs.

  http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

  Method 2: If the question does not exist in Mode safe mode then try to put your computer in a clean boot state.

  By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
  http://support.Microsoft.com/kb/929135

  Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.

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  Hi Carolyn,

  Thanks for posting the request in the Microsoft Community. It seems that you are facing problem when burning a video disc. I will certainly help you to question.

  We start with two questions:

  1 have had any changes made on the computer before the show?

  2. what application you use to burn the disc?

  3. What is the size of the video files?

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  Burn a DVD-video using Windows DVD Maker disc

  http://Windows.Microsoft.com/en-us/Windows7/burn-a-DVD-video-disc-with-Windows-DVD-Maker

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• Try to download inDesign CS5. When I click on download and serial line, I get an error message that there was an error recover the account. Tried several times, same problem.

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  I got earthlink.net as a dial-up internet service and changed to netzero.net, so I decided to uninstall all software from Earthlink.  Everything uninstalled great, except for the Earthlink accelerator.  When I go into control panel > programs > earthlink Accelerator > uninstall I get an error message: cannot find INSTALL. LOG file.  I did a search as an administrator to INSTALL fond. Not and the LOG file to get anything.  How can I find this file so that I can uninstall Earthlink accelerator.  I'm very technically inclined but still can't find the problem.

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• Age of Empires 3 does not start on a vista machine, get this error "C:\Program Files\Microsoft Games\Age of Empires III\d3dx9_25.dll is not designed to run on Windows or it contains an error."

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  Hi Raygun55,

  Welcome to Microsoft Vista answers Forum!

  This problem may occur if the Microsoft DirectX file that is mentioned in the error message is damaged or is not copied correctly.

  I suggest that you copy the file manually by following the steps and check if you are able to play the game without any problems:

  Manually copy the file

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  o Age of Empires III

  o Fable: The Lost Chapters

  o Zoo Tycoon 2

  o Rise of Nations: Rise of Legends

  2. click on start to reduce this includes this image and then click Documents.

  3. Locate, and then click computer.

  4. search and then click on the CD drive.

  5. Locate and then click the following folder:

  CD player :\ DirectX9

  Note In this folder path, the CD player represents the drive letter of the CD drive.

  6 double-click on Apr2005_d3dx9_25_x86.cab, right click on d3dx9_25.dlland then click copy.

  In Rise of Nations: Rise of Legends, double click Aug2005_d3dx9_27_x64.cab right-click d3dx9_27.dlland then click copy.

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  7. find one or more of the following folders, depending on the games that are installed on the computer:

  By car : \Program Files\Microsoft: Age of Empires III

  By car : \Program Files\Microsoft Games\Fable - The Lost Chapters

  By car : \Program Files\Microsoft Games\Zoo Tycoon 2

  By car : \Program Files\Microsoft Games\Rise of legends

  Note In these folder paths, drive represents the letter of the drive where the game is installed.

  8. right click on the folder of the game which is the part that is installed on the computer, and then click Paste.

  Note If you have installed more than one game on the computer, repeat steps 5 and 6 for the other games.

  You can check the link for more information: error message when you try to start a Microsoft game: "the file d3dx9_XX. DLL was not found": http://support.microsoft.com/kb/910813

  Alternatively, you can try to install the game in XP compatibility mode and check if you are able to play or not.

  Right-click on the game > click Properties > click on the Compatibility tab > select for XP compatibility mode > click OK.

  Let me know if it worked.

  Thank you, and in what concerns:
  Swathi B - Microsoft technical support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• How can I configure Windows media player to start again where I left off? When I try to use the fast forward and backward buttons, I get an error message, must close out and housing starts WMV on.

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

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  • You have problems with programs
  • Error messages
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  Thank you

  Marilyn
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• I opened the window and 1-2 sec it close and open and close only I can't use firefox what should I do?

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  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas:

  • You have problems with programs
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  (a) what programs you try to uninstall?

  (b) what is you receive the exact error message?

  (c) are that you can install updates for Windows and other programs without any problem?

  To better understand the question, please provide more details about the problem you are having, we will try to help you solve the problem.

  If you are unable to install a program, you can follow the steps to uninstall from the computer.

  Step 1: use the Windows Installer Cleanup utility for delete all entries (uninstall program) that are associated with the product that you're having trouble:

  Download and then install the Microsoft Windows Cleanup utility. To do this, see the Microsoft Web site:

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  Thank you, and in what concerns:

  Ajay K

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  Visit our Microsoft answers feedback Forum and let us know what you think.

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  Mac:

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  No problem Ron, given that this issue needs detailed troubleshooting I would ask to contact the customer service team customer service

  *Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.

  Or, if its OK, you can deposit your contact information and the best time to reach you tomorrow in a personal message for me and I will contact you and help solve you this problem.

  Kind regards

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  Hi ricksinger18,

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  You can follow the methods that can help you resolev your question below:

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  Try to temporarily disable all security software and check if it helps.

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