I just bought a new Magic Mouse 2 but it can't scroll.

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  Please try to download the application directly via the link below:

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• I just bought a new mouse at the Apple store today.  It does not work.  I have a logitech keyboard, not an Apple (they are too small).  My previous mouse worked.  Why not another?

  I wrote this message 4 times now!  Here it is:

  I have a MacbookPro.  I just bought a new mouse today from the Apple Store, because the little door on the back of my old we kept popping off the power.  Now a new does not work with my keyboard and the Apple screen.  I use a Logitech keyboard, with which I have never had problems using the old mouse.  The batteries seem to work.  What is the problem?

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  I just bought this new laptop, why I can't download free applications, I get "your purchase could not be executed.   ???

  Hi Jaynecampbell,

  Thanks for choosing Microsoft Community to post your question.

  According to the description above, it seems that you are unable to download apps, you get an error: "your purchase could not be executed. I understand the inconvenience that is brought to you, rest assured, we're here to help and guide you in the right direction.

  I would be grateful if you could answer the following questions:

  1 are you facing the question to download any specific application?

  2. using a proxy connection?

  We will check your time settings and proxy settings. Follow the steps below and we update on the State of the question.

   

  Method 1: Ensure that the date and time are correct on the computer.

  (a) check the Date/time setting by selecting the tile office and then left click on the time in the corner.

  (b) click on change date and time. And then check that the time zone is correct and the time of the internet tab has the ability to synchronize with the time server Internet.

   

  Method 2: Run the network troubleshooter utility.

  (a) open the network troubleshooter utility by sliding into the right edge of the screen, type search (or if you use a mouse, pointing to the top right of the screen, move the pointer of the mouse down and then clicking on search).

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  Tapping c) or or by clicking settings and then type identify and repair network problems.

  Method 3: If you use a proxy connection, then try to disable the proxy and then try buying.

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  a. open Internet Explorer

  b. click on Tools and then click Internet Options

  c. click on the connections tab and then click LAN settings

  d. disable the server to use a Proxy

  e. click on apply then Ok to save the changes.

  Method 4: Turn off the Windows Firewall and defender and then try to download the application.

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  a. place the upper right of the mouse and click on search and type Windows defender and press enter

  b. in the window, click the settings tab.

  c. disable the real-time protection real option.

  d. click on save changes.

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  b. click on windows Firewall

  c. click Firewall round toggle the left pane

  d. check the option to disable the firewall.

  Note: Repeat the steps for the parameters of public and private networks.

  
  

  Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 5: Try to separate the Microsoft account to a local then check if you are able to make the purchase.

  Note: In the Windows store, you will need to click on connect and use the credentials online.
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  If you have additional problems, please reply to this post and we will be happy to help you further.

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• New magic mouse

  I have the new Magic Mouse and can not scroll upwards or downwards using the mouse. I tried system preferences - mouse, but it brings me to the page with an option to check the problem. I can scroll up and down the keyboard... but it's getting old fast.

  Any help greatly appreciated.

  Thank you

  MIke

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• Just bought a new I Pad Air 2 December 4, 2015.  IBook started with a printed blue/white background.  The next day woke to white/black print and can not return blue background.

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