I just bought Photoshop CC, everything worked fine, but when I try to open it, it says "no found subscription, please contact customer support.

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• Hello. I have the CC of LR 2015 version. It downloads fine, but when I try to open the application, I get a message saying: "an internal error has occurred" and "could not create the required folder: / users/celinserbo/library/application support/adobe/li

  Hello. I have the CC of LR 2015 version. It downloads fine, but when I try to open the application, I get a message saying: "an internal error has occurred" and "could not create the required folder: / users/celinserbo/library/application support/adobe/lightroom/develop presets." I tried disconnecting and then signing unistalling the app and back in and resettlement. nothing seems to work. any help would be appreciated.

  Cannot create the folder means that you don't have WRITE permission for this folder. Then... change your permissions.

• I just bought a Seagate Back Up Plus, but when I try to format it with the disk utilities it says that it cannot do. The other option is to use the software Seagate provides to do my job of Mac with Windows. Is this right?

  I just bought an external hard drive Seagate Back Up more to use with my Mac. I have several old without the backup function. I formatted them with the disc on my Mac utilities. This is not the format. It says that it failed because of mounting problems. First of all is it possible to format it with disk utility? Otherwise, it's good to install software that provides Seagate that will allow my Mac work with Windows? IM don't like this idea, but...

  Kootkid wrote:

  I just bought an external hard drive Seagate Back Up more to use with my Mac. I have several old without the backup function. I formatted them with the disc on my Mac utilities. This is not the format. It says that it failed because of mounting problems. First of all is it possible to format it with disk utility? Otherwise, it's good to install software that provides Seagate that will allow my Mac work with Windows? IM don't like this idea, but...

  If I understand the question - if this drive will be used for both copies of backup for Mac and Windows-R/W, you should leave a Windows machine format the drive for fewer problems.

  Mac will need software http://www.tuxera.com/products/tuxera-ntfs-for-mac/ for the ability of NTFS R/W or similar

  I would certainly recommend format the drive to remove a remnant of the software pre-installed on the new drive.

  If on the other hand to use Mac - and you cannot mount the drive, try to force mount DiskUtility > file > Mount

  If not can do - the reader is bad out of the box.

• I just got a new Macbook Pro when I reinstall my CS4 Master Collection everything works fine, but I can't get Acrobat 9 pro to get the serial key

  I just got a new Macbook Pro when I reinstall my CS4 Master Collection everything works fine, but I can't get Acrobat 9 pro to get the serial key

  OK, it worked. Someone suggested dismantling drives all connected. In fact, no luck. But while all the disks were taken out and closed all applications I uninstalled Acrobat Pro using the application in the folder Acrobat Pro. Then I went back to the installer and have already told him only to install Acrobat Pro. Once done everything first, I opened Acrobat Pro. He asked to install some extras and I said no a few times. It opened and worked on a test pdf. With her still open I tried to open Acrobat Distiller. He did not ask a serial number, but I wanted to just install an extra. I said no again and it finished opening. Wanted to be my default PDF application but an extract which is better so I said, person not the last time. He has worked to create a perfect pdf of an Illustrator EPS. Hope this works for you also.

• I have version 9 (I think) running on windows 10. Works fine EXCEPT when I try to apply automatic updates. It checks, downloads, copies the files and when it is almost by it says it has encountered an error and cancels everything. Frustrat

  I have version 9 (I think) running on windows 10. Works fine EXCEPT when I try to apply automatic updates. It checks, downloads, copies the files and when it is almost by it says it has encountered an error and cancels everything. Frustrating!

  Hi rct_nv ,

  Please provide the exact version of the acrobat application (given that no update available for acrobat 9 as its an older version)

  In addition, I wish to inform that Acrobat 9 is not compatible with Win 10 OS. Refer to this article:- Adobe Acrobat required configuration

  Kind regards

  Christian

• I just bought the app for photographers creative cloud when I try finally connect with PS CC, I received an error message that says "no detected subscription. I don't really know how to solve this problem, I used my Adobe ID to connect several times

  I just bought the app for photographers creative cloud when I try finally connect with PS CC, I received an error message that says "no detected subscription. I don't really know how to solve this problem, I used my Adobe ID to connect several times and it just still the same message.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• When I go to file and download a picture that everything is fine, but when I go to the file again and try to load a second image makes the former disappear. Why?

  When I go to file and download a picture that everything is fine, but when I go to the file again and try to load a second image makes the former disappear. Why?

  From your description, I suspect that you have selected Open Documents as tabs in the Interface preferences section.

  Your first image doesn't go away, but is in tabs at the top of the images.

  If you prefer to see the images separately, uncheck the box of Documents open as tabs, as shown below

  

• I just bought, installed and registered 6 Lightroom. When I try to launch the product I get a message that says "an internal error has occurred" - could not create the required file: admin/Users / / Library/Application Support/Adobe/Lightroom/filter

  I just bought, installed and registered 6 Lightroom. When I try to launch the product I get a message that says "an internal error has occurred" - could not create the required file: admin/Users / / Library/Application Support/Adobe/Lightroom/Filter Presets. Any ideas on how I can fix this?

  Hi Anthony,.

  You must go to the location: admin/Users / / Library/Application Support/Adobe/Lightroom

  Hold down the CTRL key and click on Lightroom, click on read the information and click the permissions tab.

  Provide the permissions to read and write to your identifier and then close.

  Then reopen Lightroom. You should be able to open Lightroom.

  Please let us know if it helps.

  Kind regards

  Tanuj

• I use iphone videos and still images in a project.  When I drag the videos in the timeline, they work fine, but when I drag still images, I have only a small part of the original photo.  No idea how to solve this problem?

  I use iphone videos and still images in a project of first Pro CC.  When I drag the videos in the timeline, they work fine, but when I drag still images, I have only a small part of the original photo.  No idea how to solve this problem?

  Right click on the photo in sequence and "ladder to the chassis '. Can also be set in the preferences and affect imports after the change

  Thank you

  Jeff

• I just bought a Canon 7 d Mk2 but raw files will not open in Cs5 and Adobe Camera Raw 8.7 downloads will not install. What can I do?

  I just bought a Canon 7 d Mk2 but raw files will not open in Cs5 and Adobe Camera Raw 8.7 downloads will not install. What can I do?

  CS5 cannot go higher than 6.7. If your device requires a more recent version, download the free Adobe dng converter. You convert your RAW to DNG, which can then be processed 6.7 in camera raw.

• I already bought Halo Spartan assault, but when I try to open, it takes me to the store and the only option is to buy it.

  I bought Halo Spartan assault on 15/08/2013. It appears under "my applications" and said bought, but when I try to open the game it takes me to the store and the only option is to buy. I'm not paying an extra $ 4.99 for the game as I have already paid for it at the time when it was $ 7.99 or more. Why is this happening?

  Original title: Spartan Halo Assault

  Hello Jacob,.

  Because the problem is related to payments on App purchase, I'll ask you contact account and billing management.

  Please visit the link provided below for more information:

  http://support.Microsoft.com/contactus/#

  

  Note:

  You can also consider contacting the Microsoft Store Department for more information on the purchase of the App. For the contact information of the Department Store Microsoft, please see the link below.

  http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage/

  Hope that the information provided is useful, feel free to post on the Microsoft Community, in case you have problems when you are working on Windows.

• I downloaded and installed LR and PS (the two CC) several months ago (deskto Win10Pro and they worked very well.)  Now I get a message 'download error.  Please contact Customer Support. "What I have to redo the whole installation (LR, PS and CC)?

  I downloaded and installed PS and LR (the two CC) several months ago (Office Win10Pro), and they work very well.  Now I get a message 'download error. Please contact Customer Support. »

  After pressing the keys [almost] randomly for a few minutes, everything started working again.  It seems now not to be broken, so I won't try to fix it.  Case dismissed.

• My new Photoshop elements 12 has a RAW plugin file, but when I try to OPEN a photo, there is only generic icons instead of pictures - I can't say one photograph of another! How can I remedy I can't tell what picture I want to open?

  My new Photoshop elements 12 has a RAW plugin file, but when I try to OPEN a photo, there is only generic icons instead of pictures - I can't say one photograph of another! How can I remedy I can't tell what picture I want to open? Thank you!

  PSE 12 is expected to open these files.

  If get you just one, it opens in the dialog box camera raw in the 12 PES Editor?

  If you use file > open in the editor of PES 12 and click on one of the files you see a preview at the bottom of the open dialog box image?

  You can also install the microsoft camera codec pack, so you can see the thumbnails in windows Explorer

  http://www.Microsoft.com/en-US/Download/details.aspx?ID=26829

  You have to always show icons, never thumbnails uncheckedin your windows Explorer Folder Options ?

• Gmail loads fine, but when I try to view the e-mail, shows nothing below the sender's address.

  Gmail loads fine, but when I try to view the e-mail, shows nothing below the sender's address.

  Content of the entire message missing GMail (empty) after the title of the header

  In Firefox, if you have an extension "Adblock Plus".

  1. 'Ctrl + Shift + F' preferences (or right click on the symbol of the ADP and choose Preferences)
  2. 'Filters' menu > 'update all subscriptions'.

  Reference: https://support.mozilla.com/questions/896267

• Download Google earth, but when I try to open the screen freezes and he says he's just GE initialization are not open

  I tried to open Google earth for months it downloads, but when I try to open the box with half the globe top freezes saying it's initialization. I press control/alt/delete and it says that the program is not responding

  Google earth used to be on my computer, but it disappeared. I tried everything suggested by Google forums burt without result

  Hello Terry,

  Check the log of the events for more details:

  Procedure to view and manage event logs in Event Viewer in Windows XP

  http://support.Microsoft.com/kb/308427

  Please check the boot to find the cause of the problem:

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  Note: When the diagnosis is complete, don't forget to reset your computer to normal startup.

  Let us know if you have other questions about Windows in the future. We will be happy to help you.