I just bought the edition student pro Adobe Acrobat XI from amazon. The installation wizard does not recognize my valid serial number. I entered it with and without a hyphen. What should I do?

I just bought the edition student pro Adobe Acrobat XI from amazon. The installation wizard does not recognize my valid serial number. I entered it with and without a hyphen. What should I do?

Is the serial number a 24 digit code?

It is best to contact the Support from Adobe and check with the serial number once:

"Click the button still needing help, and then select the Chat option:

https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings _stillNeedHelp

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