I just changed my computer and I have a subscription with creative cloud but my account settings now say that I have not...

Similar Questions

• I just got a pack a year with Creative Cloud but the program still showing me that I am in trial version, how do I fix that?

  Hello

  I just got a pack a year with Creative Cloud but the program still showing me that I am in trial version, how do I fix that?

  Thank you to

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I have a subscription to creative cloud but I want only muse and catalyst for business as a minimal or muse, catalyst, indesign and photoshop. Is there a plan, can I change which will integrate any one of these two options and if so how much it cost? and

  I have a subscription to creative cloud but I want only muse and catalyst for business as a minimal or muse, catalyst, indesign and photoshop. Is there a plan, can I change which will integrate any one of these two options and if so how much it cost? and how to convert my membership to which? Thank you, Linda

  You can opt for the one application CC if the product is available. The CC app cannot be designed according to the choice.

  We bundle for Photo Shop bathroom & light only.

  Concerning

  Stéphane

• Ive been using Premiere Pro, After Effects and Photoshop for a while now with creative cloud, but since I've updated the 2015 After effects version, it is said that it is a trail version? But when I go on the creative menu cloud and look at apps it j

  Ive been using Premiere Pro, After Effects and Photoshop for a while now with creative cloud, but since I've updated the 2015 After effects version, it is said that it is a trail version? But when I go on the creative menu cloud and look at apps it just said up to date, any ideas on this?

  Hello Cam,

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I'm trying to download the media feature pack for windows 7n and it tell me to validate using GenuineCheck, but when I do it says that I should download the most recent version uses 64-bit window 7n

  I'm trying to download the media feature pack for windows 7n and it tell me to validate using GenuineCheck, but when I do it says that I should download the most recent version uses 64-bit window 7n

  You must use internet explore 32 bit.

• I have a subscription to creative cloud, but do not have access to acrobat reader dc

  I have a subscription to Creative cloud which says that I have access to the full version of Acrobat Reader DC. However, when I open Acrobat Reader DC and I connect with my creative cloud user account, I get only have access to the free version of Acrobat Reader DC, which excludes features such as PDF editing functions (delete page for example).

  Hi tweedie,

  Please download Acrobat DC of your application in creative cloud on your system.

  Then you can 'Edit PDF' under the Tools menu in Acrobat DC. Acrobat Help. Edit PDF files

  Let me know if you need additional assistance.

  Kind regards

  Meenakshi

• I have Firefox 5.0.1 and a theme I want download says it works with Firefox 4.0b9pre - 7.0a1, but at the top, he says that he is not available for my platform. What should I do?

  I just downloaded Firefox 5.0.1 and one of the themes I want to download and try says it works with Firefox 4.0b9pre - 7.0a1. Upstairs, however, it is said that the theme is not available for my platform. He arrived with a few other themes as well, but I didn't check what versions they work with. I don't know what this means or what to do about it. The theme is at this link: https://addons.mozilla.org/z/en-US/firefox/addon/bloomind-ft-deepdark-2/

  It is said:

  'Bloomind FT DeepDark 2' is a theme that was created to transform the look of Firefox 4 for Windows users. It was specially designed for the seven, but the rendering is quite specific on XP and Linux (I can t test on MAC, but for those who would like to try on this platform, you can force the download and install it).

  So try to save this file using the context menu.

  • http://KB.mozillazine.org/themes

• Change the format and resolution when recording in my creative cloud

  Why can´t I chose the format or the resolution of my drawing when I send it to my creative cloud? Workaround: bring the Adobe > Adobe Illustrator > export to Photoshop (and only at this stage, I can chose format and resolution!) > open Adobe Photoshop for further processing is very annoying. Is it possible in Draw Adobe in the chosen format and resolution of my vector () before a record in my creative cloud? The quality of the PNG Format is medium-low for my purpose!

  Hi Daniel,.

  At present, the only way to change the size or resolution of the art of the draw is to send it to the office. I know that the team is alternative/additional research how save/export the work, but I don't know what it would look like or when he might make it into the app.

  I'll pass your comments along to the team.

  Sue.

• I just got a Pro4 surface and I'm trying to download creative cloud, but I get error 43 or error204

  I just bought a surface 4 pro and Im trying to install it on the creative cloud and I get error 43 and error 204. Ive tried to close and restart the Tablet several times, but I don't seem to make a difference.

  Hello

  Please see system requirements | Cloud Creative

  Reference: error download, installation or update of Adobe Creative Cloud applications

  Hope that helps!

  Kind regards

  Sheena

• My Master Collection Adobe Creative Suite 6 is registered and must be a stand-alone product. When I try to open one of the programs I get a pop up saying that I need to renew my subscription with creative cloud. I have the free version of creative cloud o

  This is the message that I sent to Adobe

  I thought that my problem has been resolved, however it has reappeared.

  It was my intention to send a screenshot of the pop-up that appears; However it doesn't seem to be a mechanism

  to do this during re - open the case.

  I will describe the image.

  A yellow triangle with an exclamation mark inside. On the right side of the triangle it is indicating a text

  "We cannot activate creative Cloud."

  Under the triangle text further States

  "Product activation is required to use this product.

  "You must have an internet connection to activate this product. Please check your connection settings and choose Retry.

  When I click Try Again I'm directed to a subscription on the open hyperlink Manager called link then I get a message indicating

  "Sorry this page is not available" in addition there is a notice "error returned error 404" is displayed. ""

  I am connected to internet 24 * 7, but the fact is that my Adobe Creative Suite 6 Master Collection is a Stand «»

  Only one"set programs and I should be able to use them when I am offline. There is no reason why I should be connected to Creativ

  e cloud

  How we stop to resume my perpetual license CS6 creative cloud?

  https://forums.Adobe.com/thread/1584746

• I have a windows 7 but I get a message saying that it is not.

  How can I rectify this? I installed this new about July 2010 and this message appeared recently in the last days.

  I was advised to run a true diagnostic tool window, and it came with a long message, but said "reason of Notification: 0xC004F200 (non-genuine)" it won't and I have the orginal box and received to prove this - how can I fix this please?

  I suggest that you run the tool of Microsoft Genuine Advantage diagnostic and copy and paste the results into a response for further analysis:
  http://go.Microsoft.com/fwlink/?LinkId=52012

• I regularly pay my subscription student Creative Cloud, but I still only have access to the trial versions of the programs.

  I can't understand how to access the support chat, and my subscription is for one year and was renewed in November.

  My billing information are up-to-date, regularly, my credit card gets charged and the Bills on my account are up-to-date as well.

  Whenever I try to contact support, it tells me to use the cat from 09:00 to 17:00, but there is no link to start the chat or access.

  I would really like to be able to use the products that I pay for.

  What should I do?

  Hello

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Hope this helps!

• I ran the trial of Photoshop has so decided to buy. I registered and my order has been confirmed, but in a creative cloud on my desk he always says that Photoshop is in trial mode. It does not say that for Lightroom.

  I ran the trial pf Photoshop decided to buy after about 20 days. I registered and my order has been confirmed but In Creative Cloud he says still Photoshop is being tested. Lightroom is OK. Any suggestions

  Try to log in and return to

• HELP I bought a subscription for creative cloud but Im going more to need, I want to cancel and get a full refund.

  Hello, its been less than 30 days since my subscription launched so I wan to cancel now and get a full refund, please.

  Thanks in advance.

  Hi rogerbl,

  Please see the help document following cancellation request:

  Cancel your subscription or membership. Creative cloud

  For refund, please contact support:

  Contact the customer service

  Kind regards

  Sheena

• I just updated my computer and I have a windows 7 disc that i percisted and now I can not turn on

  Windows was ok on my old system, but my windows is a disk of oraginal were brought from the United Kingdom

  When you install Windows and activate it with a specific product key, only one instance of WIndows is always linked to this PC.  A Windows license cannot be transferred to a second PC.  Each PC must have a single Windows license.  Only if you buy a different product key you can install and activate on another PC.