I just installed CC Adobe Premiere Pro and it crashes all the time!
I just installed CC Adobe Premiere Pro and it crashes. I tried to create a new project, open an existing project - nothing works. I can start a new project and get as much as import clips in the project window, but at the time wherever I try to play a clip or create a sequence from it, it crashes. I'm running off a new laptop (3rd generation Lenovo X 1 carbon) 8 GB of Ram, processor i5, best of everything I could get on this specific machine. Any thoughts?
The files that I open a new project are a gopro camera MP4 files. The existing project was a CS5.5 file he tried to update to CC - in fact, he finds all the files fine and as soon as he arrives to the workspace with everything laid out, it crashes. Let me know if I can provide more information.
I contacted Adobe support and they helped to solve the problem!
Apparently projects are set to use the Mercury playback engine by default if you need to disable this feature.
Go to file > project settings > General.
In the general tab change the video rendering and playback of 'accélération GPU (Open CL)' to ' Software Only '.
This fixed the problem for me, even if I don't have to review a project widely.
I hope this helps!
Tags: Premiere
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