I just installed CC Adobe Premiere Pro and it crashes all the time!

I just installed CC Adobe Premiere Pro and it crashes.  I tried to create a new project, open an existing project - nothing works.  I can start a new project and get as much as import clips in the project window, but at the time wherever I try to play a clip or create a sequence from it, it crashes.  I'm running off a new laptop (3rd generation Lenovo X 1 carbon) 8 GB of Ram, processor i5, best of everything I could get on this specific machine.  Any thoughts?

The files that I open a new project are a gopro camera MP4 files.  The existing project was a CS5.5 file he tried to update to CC - in fact, he finds all the files fine and as soon as he arrives to the workspace with everything laid out, it crashes.  Let me know if I can provide more information.

I contacted Adobe support and they helped to solve the problem!

Apparently projects are set to use the Mercury playback engine by default if you need to disable this feature.

Go to file > project settings > General.

In the general tab change the video rendering and playback of 'accélération GPU (Open CL)' to ' Software Only '.

This fixed the problem for me, even if I don't have to review a project widely.

I hope this helps!

Tags: Premiere

Similar Questions

  • Adobe Premiere Pro CC 2014 crashing

    Hello

    I use MBP with OS X 10.9.4, 16 GB of RAM with two hard drives, 480 GB Sandisk SSD and the stock 750 GB of HARD drive.

    My MBP is model of early 2011 (8.2) with graphic AMD Radeon HD 6750 with Intel HD 3000 card. I use Thunderbolt 27 "external display with a resolution of 2560 x 1440. My project is configured to use OpenCL Mercury acceleration.

    Video files, I'm editing are Apple ProRes 444 sitting on the HARD disk drive.

    My first Pro CC 2014 crashes all the time. Today it crashed 3 times, telling me there was a serious problem and that first has to close. He managed to save the work. On the fourth crash, the application simply refused to play the clips, I tried to stop, but it wouldn't, forcing me to force them to leave the app.

    Another thing I noticed is that as soon as I click on "Open a project" from the home screen, that it takes something like 5 sec before the project is displayed. It's a small project, so it should open immediately, the way that it used to open in the past.

    If it is relevant, I installed the only plugin for first and it's pure Video Pro.

    I don't know what has past but Premiere Pro (the one before 2014 CC CC) used to be solid on this machine.

    I'd appreciate any help with this question since obviously something bad happens.

    All the best,

    Goran

    I think I have the solution...

    I completely removed the first Pro folder under user > Documents > Adobe and so far it seems to have solved the problem.

    I of course supported my projects and that deleted this folder. So far it seems that it worked.

    I'll know for sure in a day or two, but after constantly if crush, first has collapsed for the last 4-5 hours of work.

    Goran

  • Hello! I installed Adobe premiere pro and Creative Cloud show that the app is installed, but it is not on the computer. What should do?

    Hello! I installed Adobe premiere pro and Creative Cloud show that the app is installed, but it is not on the computer. What should do?

    You have a 64 bit system? If this isn't the case, it will not work.

  • I am trying to download Adobe Premiere Pro cc that I download the free trial version of double click on the installer of creative cloud she gets up and wants that connect you using a user name and password? I never remember to do all an account, I had to

    Hey its jake here

    I am trying to download Adobe Premiere Pro cc that I download the free trial version of double click on the installer of creative cloud she gets up and wants that connect you using a user name and password? I don't remember all account, I had to do when I connected to Adobe was the first and last name.

    you need an adobe (valid email) ID / pass to download the application of office cc, https://creative.adobe.com/products/creative-cloud

    don't forget either.

    When installing on a mac, you will be prompted for the password of your mac.

  • This project has been saved in a newer version of Adobe Premiere Pro and cannot be opened in this version.

    I have Premiere Pro cc 2014 on my lap top and just downloaded the cloud and the latest version of first, which is the first cc pro 2014 and I immediately noticed a different welcome to the search menu, and I got a warning saying "this project has been saved in a newer version of Adobe Premiere Pro and cannot be opened in this version".

    Is this a problem with my operating system?

    Adobe has changed the format of project in point 8.1, you will want to make sure first is the same version as your other machine or newer. the current is 8.2 you can update the adobe creative cloud app or first Interior, updated.

  • Adobe Premiere Pro and After Effects works well with the merger?

    Hey everybody,

    I'm in the middle of a semester at the University and I use Adobe Premiere Pro and Adobe After Effects (Windows version). I was wondering if the merger would work well with these programs? I intend to the latest update of merger next week.

    The mac I use is an iMac in August 2008 (running 10.5.6). 3.06 Ghz, 4 GB RAM, 1 TB HD, and a Nvidia GeForce 8800. I also install Windows XP Pro edition and the value of using two processors and 2-3 GB of RAM.

    I will also put it on a new account make sure that practically nothing is running while im current merger.

    I use this for my final college.

    Edit: I forgot to mention. I use CS3. My school has not yet updated in CS4.

    In addition, you think that a 64-bit version of Vista will work best and then 32 bit XP on this partition?

    I love Fusion as much as anyone here and use it a lot. But, in saying that...

    You use this something really important - your final college. You need to perform at its best performance with as few problems as possible because you don't have a lot of time in your semester left (in the grand scheme of things).

    My advice - do not experiment. Work around the merger (as heretical as it may seem on this forum) and first and AfterEffects in a punt in native mode Windows XP OS that is on a BootCamp partition. Video editing will focus on i/o and graphics of your system performance - and nothing works better for this than the native access to the system.

    Running two processors in a virtual merger with computer on a machine with 2 hearts can lead to better performance and is not recommended.

  • I use creative cloud of Adobe Premiere Pro and it does not allow me to drag. In the line of time, only the audio files of the video MXF files. Plays in the video source, but does not allow me to change on the time line with the. MXF files.

    I use creative cloud of Adobe Premiere Pro and it does not allow me to drag. In the line of time, only the audio files of the video MXF files. Video plays in the source window, but does not to drag me and thenedit on the time line with the. MXF files. audio will slide to the time line, but not the video. Interestingly, not later than end of December 2015 it allowed me to change with .mxf files, but no, it won't. Any help out there?

    Neil, get it fixed, I do not have the video channels set correctly on the left

    side of the line of the time. Learn the new adobe; Thank you

    Monday, February 15, 2016 13:20, R Neil Haugen [email protected]>

  • best computer to use Adobe (Premiere Pro and After Effect, Photoshop especially)

    Hello

    I would like to find the best computer to use Adobe (Premiere Pro and After Effect, Photoshop especially), could you recommend me a computer? My budget is: not more than 1,200 U.S. dollars. Thank you!

    Hello

    Please see the technical specifications for applications:

    Premiere Pro: System requirements | Adobe Premiere Pro

    Sequelae: System requirements | After Effects

    Photoshop: system requirements | Photoshop

    Hope that helps!

    Kind regards

    Sheena

  • my project file will not open as it was created on a newer version of Adobe Premiere Pro and cannot be opened with this version. What I download?

    my project file will not open as it was created on a newer version of Adobe Premiere Pro and cannot be opened with this version. What I download?

    You should be able to update your version and get things working again.

  • How to properly configure a graphics card for SpeedGrade, Adobe Premiere Pro and After Effects?

    Okay, so I have the following system configuration:

    2 NVIDIA Geforce GTX 970 s

    5960 X CPU

    MSI X 99 game 7 motherboard

    32 GB DDR4 RAM

    256 GB and 1 TB Samsung 850 Pro SSD

    Basically, even if I have the whole system built together, I'm not sure how check and know whether or not Adobe Premiere Pro is in fact using the map graphic or not.  I know it has to be using some of them, otherwise it would not run correctly (as I discovered a recent experience).  However, I don't know if there is, perhaps, some settings in the NVIDIA Control Panel that must be configured so that Premiere Pro can use the card to its full potential.  Here's an example of what I'm talking about:

    iVSmo66.pngJudvG6a.png

    In other words, they are (I'm sure) all of the default settings of the Control Panel applies to Premiere Pro.  However, I don't know if there are any parameters here that I should change or not.  So what I'm looking for an answer to this question:

    • What parameters, if any, should change for Premiere Pro (as well as other adobe applications that can use all the force of the 970 GTX)?
    • How can I check the GPU activity it is applied during rendering?  (For example, I can check with the Task Manager, CPU usage while I made to see that it is used at 100%).
    • If, perhaps, something goes wrong and even with the right settings, say that the card still is not fully used, what other settings can I change to ensure that the GTX 970 is fully used by Adobe first Pro/After effects/SpeedGrade CC 2014?

    If you want a reference point to measure the performance of Premiere Pro to your: drive system, GPU and CPU use our first Pro BenchMark (PPBM)

    When you finish running the test and then run the script, you will get this report

    In this case the result of my laptop (with a GTX 765 M GPU and SSD drives)

    1. The disk performance are explicit.
    2. Number 2 is a very complex timeline of seven layers with heavy assistance from CPU and GPU, without hardware acceleration GPU (processor only) should be longer than 1350 seconds.
    3. Three above is a measure of a chronology exaggerated using many, many GPU MPE accelerated effects and characteristics using a GPU to 99% of load (54 seconds above) and an export-only CPU of the same timeline (802 seconds).

    If you want to compare your results to others, that you need to register on the site PPBM7 to see the results.

    EDIT! I corrected the number 2 above originally, I said 900 seconds, but he was really longer than 1350 seconds

  • Question: How do how Adobe Premiere Pro 1.5 to load the system described below?

    24/01/10

    I have Adobe video Collection 2.6. (Adobe Premiere Pro 1.5).
    The entire collection will load on my system except Adobe Premier Pro.
    My system is:

    Dell Precision 670 workstation

    Intel Xeon processor 3,2 GHz
    3.19 GHz, 2.00 GB of RAM

    MS Windows XP

    Professional x 64 Edition

    Version 2003

    Service pack 2, v.4566

    When I try to load Adobe Premiere Pro I am presented with the following statement:

    DirectX cannot be run on this version of windows. This version of windows is 3.X or a version of windows NT that does not support this version of Direct X. Please do not attempt to install Direct x except in these operating systems. CTX is designed to work with Windows 95 or later and Windows NT 4.0 and later only. This error message can also occur if the material is not compatible with this version of Direct X.

    I loaded the entire collection video V2.6, including Adobe Premier Pro, my portable 32 bit and it loads perfectly. The laptop, however, is not powerful enough for handling serious editing. If it wasn't for the above statement of DirectX I would think that the problem is that Adobe Premiere Pro must simply not load on a 64-bit computer. In addition, in the near future, I want to upgrade to the latest Adobe CS4 Master Collection but must first work with Adobe Premiere Pro 1.5

    I'm using now on my 64 bit Dell: collection Adobe CS3 - Dreamweaver, Fireworks, Illustrator, Photoshop, InDesign, Contribute, Acrobat 9 Pro, bridge, and hearing.

    I noticed that Adobe is now designing only for 64 bit. Question: How can I get Adobe Premiere Pro 1.5 to load the system described below? Any help would be appreciated.

    Thank you.

    NotAPro

    Increase memory 16 GB on XP 64 with 1.5 will not help at all. Increase memory on Win7-64 will be useful, but not with 1.5. You must upgrade to CS4 for the benefit of that.

  • I just installed an airport extreme router and WiFi works, but the status light still flashes.

    I just installed an airport extreme router and WiFi works, but the status light still flashes.

    Open airport utility... Click EI... and see what the cause of the problem. It will give the list of questions on the summary page. Click on each of them and he will offer you even solutions.

    for example the firmware needs to be updated... nothing major... or DNS is wrong or double NAT...

    Without our crystal ball, we do not know what is the issue.

  • Premiere Pro is not read all the video content in my AVCHD video. I know this because my computer plays all content through the Preview, so that the information is on the card. How the first to read all the content?

    Premiere Pro is not read all the video content in my AVCHD video. I know this because my computer plays all content through the Preview, so that the information is on the card. How the first to read all the content?

    The first thing to do is to copy all the contents of your memory card to your computer and then import them into the body using the media browser in the body. Does it work?

  • Im running ADOBE CC 2015 on an iMac and Illustrator plant all the time when I try to use the save for web. I need to use this feature, all day and am frustrated of all accidents. Help, please.

    Im running ADOBE CC 2015 on an iMac and Illustrator plant all the time when I try to use the save for web. I need to use this feature, all day and am frustrated of all accidents. Help, please.

    Hello

    We have published a 19.0.1 hotfix that resolves this problem in discussion on this topic. Please apply the patch to your creative cloud application. The creative cloud application checks the update once a day, so you may see the update immediately.  If you want to force the check for an update at the beginning please logout and log back into the creative Cloud application.

    Link to 19.0.1 release notes: https://helpx.adobe.com/illustrator/kb/illustrator-cc-2015-crash-bug-fixes-19-0-1.html

    If you continue to see any questions send us an e-mail to [email protected]

    Kind regards

    Ashutosh

    The name of the Illustrator team engineering

  • I use Google chrome and shock wave crashes all the time

    I use Google chrome and shock wave crashes all the time

    Google Chrome and Adobe Shockwave aren't Microsoft products.

    Without a message from the error 'event', he probably does not have an answer that remove and re-install the latest versions of each.

Maybe you are looking for