I just picked up the box and it won't work!

Hi, I just received a 23-b190 Pavilion desktop computer, plugged and received a message that says "windows cannot complete the installation.  To install windows on this computer, run the Setup again.  I don't know what to do.  The fan came immediately and is still running... This means that the machine is broken?

I'm so disappointed - it was a gift for my partner.

HELP otherwise I will take it back!

Thank you

Liz

Liz,

If this is a brand new unused previous computer, take it back and replace it the retailer. A new computer should not require Windows to 'finish installation'. Looks like someone had started installing Windows or used a set of HP recovery discs and the failure of the installation.

Please send Bravo

Tags: HP Desktops

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