I just updated my system to yosemite 10.10.3 software. I don't seem to be able to establish links with the APPs on my desktop creative cloud. I have just a spinning wheel?

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• I'm trying to update my applications by using the desktop creative cloud application. I see not all the apps in the app tab, the wheel just spins in circles and nothing happens. Someone at - it ideas? I tried to uninstall the application and reinstall it

  Hello

  I'm trying to update my applications by using the desktop creative cloud application. I see not all the apps in the app tab, the wheel just spins in circles and nothing happens. Someone at - it ideas? I tried to uninstall office and reinstall, but it still has the same problem.

  See you soon

  Rachel

  Hi Rachel,

  You can follow the article: App does not open. Wheel of progress turn continuously to get your landline number.

  Let us know if the problem persists or not.

  Kind regards

  Yann Arora

• I just bought the last Apple TV - I can't seem to connect with the App Store and Siri is completely useless. This is an example of how Apple is unable to produce a useful product?

  I just bought the last Apple TV - I can't seem to connect with the App Store and Siri is completely useless. This is an example of how Apple is unable to produce a useful product?

  Hello

  Be sure to follow the instructions in this article to support > set up your Apple TV (4th generation) - Apple supported

• Don t work under El Capitan and I don't get an update/upgrade? I've used until yesterday an old MacBook pro and Lion, everything was perfect with an opening. Now, with the new element (iMac) and El Capitan, I have problems.

  Don t work under El Capitan and I don't get an update/upgrade? I've used until yesterday an old MacBook pro and Lion, everything was perfect with an opening. Now, with the new element (iMac) and El Capitan, I have problems.

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• I wanted to install the trial version of indesign creative cloud cc. and sucsessfull. but when I want to run the program it just a massage of error: Error 11. I tried many things on aldready support center, but there is no s

  I wanted to install the trial version of indesign creative cloud cc. and sucsessfull. but when I want to run the program it just a massage of error: Error 11. I tried a lot about aldready support center, but there is no solution. Can you help me?

  Hi Ninat43034799,

  Please uninstall InDesign CC to your machine using the cleaning tool: use of the Adobe Creative Cloud cleaning tool to solve installation problems

  After that, reinstall the product of your creative cloud desktop application.

  Let us know if this was helpful, waiting for your response.

• I have a subscription of CC photo by using photoshop and lightroom.  I own Acrobat Pro XI.  My desktop creative cloud app keeps saying to update Acrobat DC?

  I have a subscription of CC photo by using photoshop and lightroom.  I own Acrobat Pro XI.  My desktop creative cloud app keeps saying to update Acrobat DC?  I am not a subscriber to the DC?

  Hi ChiefLar ,

  I would like to inform you that you're not subscribe to the Acrobat DC as is the latest version of the Acrobat program & as you XI Acrobat Pro & Cloud membership for photoshop & lightroom, you keep getting the message to upgrade to Acrobat Pro DC (latest version). If you have Acrobat Pro XI subscription, then you can also install the latest version that is Acrobat Pro DC.

  If you XI Acrobat pro as serialized product then you must buy Acrobat Pro DC as improved version.

  Kind regards

  Christian

• How can I register my copy of Lightroom 5.7 with the serial number that I bought? Information system currently lists the type of license as "creative cloud."

  How can I register my copy of Lightroom 5.7 with the serial number that I bought? Information system currently lists the type of license as "creative cloud."

  I downloaded 5.7.1, he asked for a serial number, and now everything is OK. Thanks for the help.

• I have a grey spinning wheel in the menu bar...

  I have a wheel that turns in the menu bar. I can't delete it, and if I click it, the words "close - close subfolders ' seems... what? What should I do to remove it?

  The following thread might solve your problem.

  Clock bar menus and spinning wheel

• I bought a pc that has win7 ultimate installed... updated ive made a new installation of a new ssd, don't know what previous version of windows was on the system before

  How do ifind what version of windows I had before it has been upgraded to win 7 ultimate? I have had this for 1 year (bought secondhand) no probs, just updated my pc and installed a new and it does not accept the cd key? If it wasn't authentic I questions since I use first, so why question now?

  Please help as I can't be bothered giving microsoft £130 for the inconvenience
  I just go through the most popular versions and see if I have the chance? or are there easier ways to detect previous versions?
  Thank you

  The only way to know is to contact the original owner or check the chassis of the machine to see if there is a certificate of Authenticity sticker attached to it. It will identify which edition an original version of Windows is preinstalled on the machine:

  COA certificate of authenticity:

  http://www.Microsoft.com/howtotell/content.aspx?PG=COA

  If you do not, you may have to invest in a full version license.

• Creative cloud does not open! Progress wheel spins constantly...

  Hello

  I installed Creative cloud on my windows laptop 10 and it does'nt open!

  

  I've already read and follow this help: App does not open. Wheel of progress turn continuously

  Hello

  You can see the threads below where this issue has been addressed:

  Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel

  Creative Cloud Desktop App taped blue spinning wheel after update.

  Kind regards

  Sheena

• I am single user owner 6 Lightroom for some reason when I check the updates on my desktop creative cloud update

  screen comes up.  It is not on my laptop.  How to disable or remove CC so I can get the necessary updates on LR 6

  Hi Kafloyd71,

  Please follow the steps below and try again:

  Mac-

  1 - CUT any installed security software with firewall system.

  2. Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)

  3-go to: Apple icon > system preferences > Security & Privacy > General > "allow applications downloaded on" change that to ANYWHERE (to make these changes click the padlock in the corner at the bottom left of this window and enter your computer password)

  These changes are temporary you can restore these changes back to normal once your creative cloud app is running *.

  Win-

  1 - CUT any installed security software with firewall system.

  2. Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)

  If it still fails, Veuileez follow the cleaning steps to manually remove the creative cloud of your machine, set out below:

  MAC:

  1-force Quit the sub process in the same sequence as shown below from Activity Monitor: see, use the monitor activity on your Mac - Apple Support

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • Broker CIB Adobe
  • After that, everything that said adobe on it do a force quit for her

  2-go to: Finder > Applications > utilities > Adobe installer > uninstall Adobe Creative cloud (if problems uninstall Trash)

  3-go to: Finder > Applications > utilities > (delete these two folders - creative cloud Adobe and Adobe Application Manager)

  4. then run the cleanup tool to remove the clouds creative and Adobe Application Manager (if it remains in the machine)

  5 right-click on the icon in the Finder, then select 'Go - To' folder.

  6. you will get a text box, type in the following command and then press 'return '. ("Not to be missed ~ symbol")

  ~/Library (It will open the folder of the user's library.)

  7. browse to the Application Support > Adobe > OOBE folder and folder AAM Updater so trash

  8. new > right-click on the icon in the Finder and select "go to" folder option. > you will get a text box, type in the following command and then press the 'return '.

  / library (It will open the library system folder.)

  9. browse to the Application Support > Adobe > trash folder OOBE and Adobe Application Manager / after that, rename the SL-STORE like SL-STORE_OLD

  Adobe 10 - run cleanup tool. > If so, select "Adobe Application Manager for Mac OS X 10.6 ' and then click on"Clean up selected. "

  http://download.Macromedia.com/SupportTools/cleaner/Mac/AdobeCreativeCloudCleanerTool.dmg

  WINDOWS:

  (1) uninstall Creative Cloud Desktop Manager:

  Using creative cloud | Uninstall the creative cloud desktop application

  (2) delete following folders: (if you do not see any folder skip this step)

  C:\Program Files (x 86) \Common Files\Adobe\OOBE

  C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager

  C:\Program Files (x 86) \Adobe\Creative Cloud files

  C:\Users\\AppData\Local\Adobe\ MAA UPDATER and two OOBE (App data & Program Data is folder hidden please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista)

  \Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD

  Let us know if that helps.

• Impossible to update the payment method for my creative cloud subscription

  Recently, I got my card of bank renewed, so that the file in my account is expired. I tried to update my information payment, but whenever I did it just says "billing address is invalid" or something. I discuss with 2 representatives and tried to update with TWO DIFFERENT CREDIT CARDS, even using the secure payment method. No time succeeded. I contacted the Bank, and my cards seem to work very well.

  Does anyone else have this problem?

  Hello

  I see you have a subscription to creative cloud under the same email id that you use with the forums.

  I checked the details of billing as well, I would ask you many want to use your first initial and last name by updating the details.

  This should work for you.

  Let me know if you face any issues.

• Given that the installation of Adobe Air creative cloud update no longer works

  Hello

  I recently installed the update for Adobie Air and now I can't creative cloud Manager to load the files to screen or apps home screen or otherwise I just get the blue spindle.

  I pay a monthly subscription and now I can't download any programs.

  Please notify

  Thank you,

  Christine

  Adobe Creative Cloud:

  Homepage screen / blue constant spinning wheel

  MAc OS x LION

  I had the same problem:... continued for weeks...

  Fixed logging on all my active Adobe Creative Cloud...

  Restart the machine and resigining in...

  everyyyyy where...

  Now looks kool...

  See you soon,.

  Kai

• Problem with the app on iTunes downloading updates

  In recent weeks I had problems with the availability of the Apple download servers.  Most of the downloads are refused because the server is not available.  If I manually choose each update I can get them later.  All the other progs work very well and iTunes diagnostics are all OK.

  Is this a general problem?

  I use iTunes ver 12.3.3.17 64-bit on Windows 10

  Try a forced reboot hold home and Sleep/Wake buttons simultaneously for about 15-20 seconds until the Apple logo appears. You won't lose anything.  Then sign out of the iTunes Store and log in.

  
  

  Depending on your situation, it is possible that the servers may be busy as well.