I keep trying to download but I get this message: could not install Creative cloud [Error Code 1]

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• I bought acrobat pro 11, and it will not download.  I get this message: could not open Acrobatpro11_dim as the sponsor's identity cannot be confirmed.  Help!

  I bought acrobat pro 11, and it will not download.  I get this message: could not open Acrobatpro11_dim as the sponsor's identity cannot be confirmed.  Help!

  Gabbimai please try to download using another web browser.  If you continue to experience difficulties with the download process then I would recommend review to find a download link on Adobe.com.

• I did a systematic update of the CC PS and PS now seems to work but the bridge is not.  I get a "CC could not update" and an error code 72.  Suggestions?

  I did a systematic update of the CC PS and PS now seems to work but the bridge is not.  I get a "CC could not update" and an error code 72.  What is the best solution?

  Thank you for your message.  I'm finally hung up with Adobe cat and after about 2 hours, the problem has been resolved.  Part of the problem was a corrupted Microsoft files.

  Ed

• After installing the new hard drive and using recovery discs, I get this message could not start because the following file is m issing or damaged system32\drivers\pci.sys

  I just replaced my hard drive with a new because the other HD said imminent failure or something like that! Basically the hard drive was about to fail and I so now the new one installed and I used my recovery disks and all seemed well until the recovery disks have been completed and the computer says to get out them. Then the computer restarted several times and then I get this message:
  Windows cannot start because missing or corrupt the system 32\drivers\pci.sys
  Then he said: "you can try to repair this file by starting windows setup using the original configuration of the CD-ROM.
  Select 'R' in the first screen to start repair.
  one of the many questions I have is that CD-ROMs are talking? It is the recovery disk, they want me to or what? also if you know a CV or another page which includes help on this specific topic would also help! Thank you
  also, I can still use the old drive hard when it is installed on my laptop!
  HP pavilion dv5220us running windows xp
  I had advanced care system that had a top registry Fixer and I got ccleaner as well on the computer
  internet security Norton 2011

  Hello panjok2,

  Sometimes recovery CD are dependent on the architecture of a hard drive.  If it is different from the original disc, then we have problems.

  In this case, the best thing you could do is contact HP and see if this is the case.  If it is not why this happens, they should be able to help you as well because they are the ultimate authority on their recovery process.

  Let us know if you have any questions.

  Best regards

  Matthew_Ha

• When I use the text tool, or you're trying to save in I get a message "could not complete your request because of a program error." How to fix?

  I have reset all tools and preferences and restarted, nothing does get rid of the error message. I use Photoshop CC 2015 on an iMac, System.* 10.11.3.

  Here's the PSErrorLog.txt:

  2016:01:28 09:18:22: caterpillars type 0000000000000330 P5_ADsc key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000328 P5_ADsc key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000320 P5_ADsc key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000090 P5_ARef key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000028 P5_ALst key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000318 P5_ADsc key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000088 P5_ARef key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000230 P5_ADsc key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000228 P5_ADsc key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000220 P5_ADsc key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000080 P5_ARef key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000020 P5_ALst key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000218 P5_ADsc key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000078 P5_ARef key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000148 P5_ADsc key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000140 P5_ADsc key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000138 P5_ADsc key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000068 P5_ARef key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000018 P5_ALst key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000130 P5_ADsc key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  2016:01:28 09:18:22: caterpillars type 0000000000000060 P5_ARef key not found: 1: REQUEST failed

  2016:01:28 09:18:22: Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/... /interfaces/UTrackResourceImp.h: 137: REQUEST failed

  This seems odd.

  Go to the Photoshop preferences > Type > select Middle Eastern and South Asian as the text engine Options > PS to restart and then, check

• I just tried to open my CC PS, and I get this message: could not initialize Photoshop because an unexpected end of file was encountered.    How can I fix it?

  Help please!

  Hi ConceptionsPhotog

  Try resort Photoshop preferences to default.

  Steps to follow:

  To re-create the Photoshop preferences files, start the application while pressing Ctrl + Alt + Shift (Windows) or command + Option + shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop settings file?"

  Let us know if that helps.

  Kind regards

  ~ Mohit

• Hello!  I tried several times to download a trial version of Adobe Acrobat Pro, but I get this message, "installation of Adobe met an unexpected failure.  Please try again.  If it persists, please contact Adobe. »

  Hello!  I tried several times to download a trial version of Adobe Acrobat Pro, but I get this message, "installation of Adobe met an unexpected failure.  Please try again.  If it persists, please contact Adobe. »

  uninstall all versions of acrobat and reader.

  If win, clean it by Download Adobe Reader and Acrobat tool - Adobe Labs

  Restart your computer

  replace.

• tried to upgrade to el capitan of lion but I get this message: INSTALL_ERROR_DISTRIBUTION_SIGNED_BY_APPLE

  I have an IMAC mid-2010 and tried to upgrade to el capitan of lion [software Mac OS X Lion 10.7.5 (11G63b)] but I get this message: INSTALL_ERROR_DISTRIBUTION_SIGNED_BY_APPLE

  How to solve this.  I think that's what keeps me to sync my iPhone 6 and IPAD PRO I got the year last, and 1 month ago, respectively, with the iMac. I tried to download iTunes separately, but it does not work. Memory is 1 t, processor 3.2 GHz Intel Core i3. Memory DDR3 at 1333 MHz 12 GB

  Make sure your time and date is correct.  If this is not the case, correct it and try the install again.

  Remove anti-virus, anti-malware or module security or performance or system cleanup tools according to the instructions of the respective providers.   Try again.

  If this fails, restart the iMac by Safe Mode like which clears and regenerates the system puts in cache, among other details, reboot normally and see if the Mac App Store download starts working.   Then re-download the installer of El Capitan, and then try again.

  If all else fails, please after the release of Etrecheck as a starting point - which will indicate the specific hardware configuration nd can show if there is something wonky openly what is installed.

• I uninstalled Adobe Flash and then tried to download. I get a message from Adobe saying 'Failed to initialize' is there a setting on Mozilla, I need to change to allow the plug in?

  I uninstalled Adobe Flash and then tried to download. I get a message from Adobe saying 'Failed to initialize' is there a setting on Mozilla, I need to change to allow the plug in?

  Why don't you use Firefox 7?

  • getfirefox.com

• I am trying to install a software, but I get this message in Admin: access denied! You don't have enough power words to activate this function.

  Can help you, I get access denied you do not have enough words to activate power

  I am trying to install a software, but I get this message in Admin: access denied! You don't have enough power words to activate this function.

  The message continues to appear over and over again and finally goes and does to install the software. It is on a PC HP mini.

  LMV,

  I hope that you do not have too much of your own data personal on the computer yet, because if you used I would suggest that you reinstall the operating system to solve these problems.

  Go to http://partsurfer.hp.com and enter your name/product number in the search field. The results that arise should include a restore CD that you can order to perform the reinstallation. Yet once, please make sure to save any personal data that you have put on the computer before attempting this.

  -Alex

• I'm trying to download a file from the active section of the creative cloud, but it is not letting me. It is saying I need a simple or full membership, which I do. I have the plan composition of the photographer. I made sure I'm connected, but he's still

  I'm trying to download a file from the active section of the creative cloud, but it is not letting me. It is saying I need a simple or full membership, which I do. I have the plan composition of the photographer. I made sure I'm connected, but it is still trying to put me on a plan, which I have. Help please!

  Hashim, see the FAQ section on: CC help | Creative market Cloud

• I want to open an Illustrator file in Illustrator CS4, but I get this message 'it's an adobe illustrator file that has been saved without content PDF... »

  I want to open an Illustrator file in Illustrator CS4, but I get this message 'it's an adobe illustrator file that has been saved without content PDF... "I tried to save it as option with" create a PDF compatible file "option but still the same message is showing. Help, please.

  Thanks in advance.

  Tebu,

  You try to open a document to a newer version?

  If so, you should get a downsaved version instead. Even if it was saved with PDF compatibility you'd lose probably important editability.

• I try to install my software bought, but I get this message when I try to install

  I just bought the Production Premium for my Macbook Pro, but I get this message, I tried to restart my system and tried to install the software several times without success. Any ideas?

  Exit code: 7 - Summary - 1 fatal Error (s), 2 error (s), 3 warnings WARNING: DW031: payload: Adobe XMP panels CS5 3.0.0.0 {6A2E619B-E4AC-433B-A648-D458CE543A96} has been updated and has been selected for repair. The {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} patch Adobe XMP panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 are uninstalled now. WARNING: DW031: payload: camera profiles Installer 6.0.0.0 {3F023875-4A52-4605-9DB6-A88D4A813E8D} has been updated and has been selected for repair. The {A189C479-C7CD-4E08-8CCF-D999B68C0C71} patch camera profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 are uninstalled now. WARNING: DW031: payload: Photoshop Camera Raw 6.0.0.0 {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} has been updated and has been selected for repair. The {FD58D99B-9927-4226-8E00-959A4F76BD89} patch Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 are uninstalled now. ERROR: DW020: found payload conflicts and mistakes: ERROR: DW020:-Adobe Flash CS5.5 depends on Flash Player must be installed. FATAL: DW020: conflicts were found in the selected payloads. Stop the installation. -------------------------------------------------------------------------------------

  I had to uninstall adobe stuff (software free trial) and after that, it worked fine. Thank you very much

• I try to download my paid for 13 elements upgrade. When I click on the "Download" button, I get this message: 413 header length too large

  I try to download my paid for 13 elements upgrade. When I click on the "Download" button, I get this message: 413 header length too large.  Help?

  You can download it by using the direct download link, which I predicted.

  Download Photoshop Elements products | 10, 11, 12, 13

  During installation, when prompted enter the serial number and to proceed with the installation.

  If you had purchased the update serial number.

  First, enter the serial number Photoshop elements 13.

  Then it will ask for the previous qualifying version number.

  In the drop-down list, select Photoshop elements 12 and enter the serial number Photoshop elements 12

• I need help! I try to open my PDF but I get this message on my Macbook Pro! "Before you display PDF documents in the browser, you must launch Adobe Reader and accept the end user license agreement, and then quit and relaunch the browser."

  I need help! I try to open my PDF but I get this message on my Macbook Pro! "Before you display PDF documents in the browser, you must launch Adobe Reader and accept the end user license agreement, and then quit and relaunch the browser." What should I do?

  Do exactly what the message says, and it will go away.