I'm blocked my e-mail with your new download and I don't know my user name or password; Send to my email is not good because I'm stuck.

When I grew up Thunderbird this morning I got your ad that I had a new version. I need to enter my email and I really don't like if I have a new version or not. I use my email in my business. I could not remember my old username or password and when I asked that you said that you would send to my e-mail address to which I can not. Its a bad circle. Please help me to get into my email.

jackm2 said

\.....
I could not remember my old username or password and when I asked that you said that you would send to my e-mail address to which I can not.
.......\

An update to a new version do NOT alter or modify your personal settings as the user name or password. TB-program-files are kept in a place while all data, settings, messages, archives, etc address books are stored under each user's own space. Just to make sure that an update does not interfere with the data.

Who said they would send you username and pwd? It's strictly btw you and your mail server provider.

Tags: Thunderbird

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