I'm having a redemption code that goes into problem.  I can enter numbers, but when I try to enter all the letters it is as if the computer is locked, but he is not on any other application

I'm having a problem entering my redemption code.  You can enter numbers but no letters.  It's as if the computer is locked when I try.  My letters work on any other application

Looks like you are trying to use a (alphanumeric) redemption code where you are supposed to use a serial number (strictly digital).  A purchase is normally used to purchase a serial number... serial number is what you enter to activate the software.

Using redemption code

--------------------

http://helpx.Adobe.com/x-productkb/global/redemption-code-help.html

Tags: Adobe Licensing

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