Similar Questions

• How can I update my credit card information to pay for the next tranche of creative cloud when it tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 20

  How can I update my credit card information to pay for the next tranche of creative cloud when the screen tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 2015?

  Hi kanikas100,

  Using my old Email to open a session allowed me to see my current subscription and I was able to update my credit card.   Thank you very much!

• Impossible to update my credit card in the product section and cloud Fomuls Adobe Creative

  Hello, like many people in another forum (subscription of your creative cloud needs attention ) I have the same problem with my credit card. Since last month, everytime I try to update, it is write me the same message:

  "Attention! Recently there is a problem with your payment. To update payment information and receive uninterrupted service. »

  And as far as I know there is nothing wrong with my Visa card (it worked perfectly well last year), so I chatted with online support told me to wait 48 hours for updating my credit card, which of course, I did, and the results were the same. Clear could you please fix this?

  Hi Baptiste,.

  Our payment portal shows that there was a successful payment on September 30, 2016, strange enough the CC is still suspended, please contact such support suggested by John.

  Concerning

  Stéphane

• About the credit card welcomed the payment method

  Hello

  My hosted (if not required) credit card does not work. He always gives a given error:

  An error has occurred
  An error has occurred
  Please go back and correct this problem.

  Please suggest solutions.

  Thank you

  Rambeau

  You must use PayPal Standard and confirm with them. You must set up your IPN and PDT return URL and take the selling site preferences Web token and place it inside your site administrator. In addition, you must configure the PayPal on your registration form, which is the mode of payment 5.

  m

• I have Windows 7. It is not download the available updates. I tried changing the settings, but without success. Please fix this for me!

  I have windows 7 which is not download the available updates. I open windows update and changed several times. After checking the updates for several hours the system provides no updates, although indicates they are available. I'm having a problem in using the recovery feature in control because of this Panel. Please correct the deficiency.

  Post proposed by the facilitator for the appropriate forum placed

  Windows 7 update problems? First read this.

  :)

• I can't update my credit card information.

  Hello

  Every time I'm going to update my credit card information, a pop-up box appears saying adobe needs 24 hours to process my order. But I didn't order anything, I would do is change the credit card at the new...

  Is that what I'm doing wrong?

  Thank you

  Please Contact Customer Care to update your bank details.

  You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• I subscribed once only adobe and one month only... I'm spent info than just a month. It was June, until now Im charged each month. As I was traveling, I was not able to verify my credit card statement, now Im shocked Im charged each month...

  I subscribed once only adobe and one month only... I'm spent info than just a month. It was June, until now Im charged each month. As I was traveling, I was not able to verify my credit card statement, now Im shocked Im charged each month... For me, I ask money back immediately and also quit adobe.

  I wanted to use once maybe in January do not forget that I have to pay once again... and even you asked me, the system says that I have to pay... so I skiped

  Please make all updates immediately

  RDG

  Elzbieta juszczak, Poland, my email, are deleted by the moderator >

  Go to Adobe Creative Cloud

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

  Kind regards

  Sheena

• After update of credit card will not work my subscription to Photoshop

  I've updated my credit card information after the expiration of my card to reactivate my subscription to Photoshop CS6. He crossed the fine and gave me the message that my subscription had been reactivated. However, when I try to launch Photoshop Application Manager says that I need to renew my subscription. When I go online to "My subscriptions" my subscription to Photoshop is listed as being active.

  I called several representatives online chatting have passed several times during the time period. The last person I talked to said I have to wait 5-6 hours to make it active. I had to wait for 8.5 hours now and am struggling with what to do next I really need Photoshop to be back on so I can with my work.

  I read something on another thread to wait 72 hours. I sincerely hope that this is not the case.

  This should not be the case. You should be able to change credit card and continue to work. I am reaching out to you by email and we'll get the problem solved.

• Error number: PMT_000008 - cannot update my credit card information

  I need to update my credit card information, but every time I try to update I get this error message:

  Server error

  Error:

  We are not able to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to fix this as quickly as possible. Please click the back button on your browser and try this action at a later date or take a different action.

  Error number: PMT_000008

  I contacted the live chat twice in the last 24 hours, but they could not help me. They promised I will be contacted by phone, but nobody called.

  In forums, I see this error reappeared since 2014 but no solution has been proposed.

  Any help would be appreciated.

  Thank you!

  mydew28,

  To update payment information please Contact Customer Care

  [Note: make sure that you are connected to the Web site with the valid Adobe ID under which the product is]

• Cannot use my Creative cloud products because I am constantly having to reactivate my membership by updating my credit card. It is already updated.

  Cannot use my Creative cloud products because I am constantly having to reactivate my membership by updating my credit card. It is already updated.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html
  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• I have no way to update my credit card information

  So I was in the hospital and I just.   During my stay, I got a new card of credit due to fraudulent activities happens with my bank account.  When I got home my computer has the notification that I needed to make a payment that does not complete the payment process.  So I went to click on my application Adobe Creative cloud on my desktop and its completely gone.  Don't know if it's by design, but its not on even though my Adobe Lightroom and Photoshop and other stuff are all still on my computer.  The message said: I left 12 days.  I went online Adobe and connected to my account and it's completely against intuitive.  I click on manage and it still takes me to another site.  There is no region or a place to click for everything just to update my credit card information at all.  Just need me a customer care page which leads me to these discussion forums.  It is terrible by the way Adobe customer service.  I had a trial version free but also flat bought apps with my free trial and paid a monthly amount with tax $10.81

  So where is the zone on my account here, where I can update my credit card information?  You don't want me to continue my subscription right?  So why make it so difficult for you customer to do?

  Hello

  With the email address used to purchase the software and update the credit card information, please disconnect and connect on Adobe.com.

  See help here - manage your creative cloud membership

  ^ Ani

• Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Br25,

  For assistance to change the credit card on your account, please visit this link

  -https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html

  (1) connect to www.adobe.com. The sign in link is on the menu at the top of most pages.

  (2) (if you are connected from other pages of the adobe.com website, click on your name in the top navigation bar).

  (3) in the navigation pane or a context menu, click on manage account.

  (4) according to Plans & products, click on manage the Plan.

  (5) under payment details, click on Edit payment details.

  (6) make appropriate changes in the Edit popup payment method and then click Save.

  Please note:

  Your billing address and credit card must be in the country of the version you purchase.

  Guinot

• I'm trying to change my credit card details, but it does not accept my new postal code (not in the U.S.)

  I'm trying to change my credit card details, but it does not accept my new postal code (new card and address are not in the United States).

  My subscription is cancelled because I can't update card details. How can I fix?

  Contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

• I can't check the updates, because he said that "the service does not work."

  I can't check the updates, because he said that "the service does not work."

  Error: Windows Update cannot check the updates, because the Service is not running
  http://support.Microsoft.com/kb/2730071

• Why I can't update my credit card payment information? It shows the error in the server. How can I make contact with the staff of Adobe?

  Why I can't update my credit card payment information? It shows the error in the server. How can I make contact with the staff of Adobe?

  Hi Purple % 20Lambs,

  Please contact Adobe support:Contact customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  In case you can't reach Adobe support, please see:

  Contact the technical support FAQ: Impossible to reach support via the link "contact us".