I'm trying to uninstall a printer from my computer, but the feature uninstal fails to do so. The error message is 5004:Ox7E

My operating system is Windows XP

The printer is a Brother 2035

I also tried the uninstal brother tool but it also fails to remove the software from my computer.

I already deleted the printer, so I can't reconect, which I believe can casue a problem when you try to uninstall?

The above mentioned error message can mean there is a problem with my system?

Everyone knows about this problem? and they were able to find a method to uninstall/remove all files to their printer?

Thank you very much

Peter

This error seems to be related with InstallShield.  I did not experience myself, but see this page--> http://www.techspot.com/community/topics/installshield-error-5004-0x80070005.61658/

I would like to start with the 'solution' down - rename the folder InstallShield/Professional.

If all else fails, I suggest you to contact brother support and/or support Flexera Software (unfortunately, there is nothing in the Flexera KnowledgeBase on 5004 with argument 0x7e error and their 'community forum' is not functional at the moment).

To get into Safe Mode, press F8 immediately after the restart.  If you get the Windows logo, you waited too long to start typing.  What you're looking for is white on black 'Advanced Boot Menu Options'.  When you see that, using the arrows (mouse doesn't work here) to select Safe Mode, and then press ENTER.

Reboot will automatically return to normal mode.

Tags: Windows

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