I'm unable to download apps from creative cloud to my MacBook Pro.  I downloaded the package install twice.  I can double click on the installer and it seems to be downloading, but it just guard spinning for 10-15 minutes, then gives me an error and a pro

??? I'm unable to download apps from creative cloud to my MacBook Pro.  I downloaded the package install twice.  I can double click on the installer and it seems to be loading but it just guard spinning for 10-15 minutes, then gives me an error and a blue button to get help.  We have other MacBook Pro in the studio and just downloaded quickly.  Any ideas?

Hello

Run Adobe Cleaner tool - https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Download creative cloud of Download Adobe Creative Cloud apps | Adobe Creative Cloud free trial

If this does not help then follow the steps mentioned below.

  1. Access \User\\Library\Application Support\Adobe *

And/Library/Application Support / Adobe *.

To access the hidden user library folder, see library user access hidden files. Mac OS 10.7 and later.

  1. Find and delete the files AAMUpdater and OOBE
  2. / Library/Application Support/Adobe (rename Adobe Application Manager and Adobe of joint office)
  3. Go > utilities > (rename Adobe Application Manager and creative cloud)
  4. Download Creative cloud-apps Download Adobe Creative Cloud | Adobe Creative Cloud free trial

Let us know if this will help.

Tags: Adobe

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