I NEED HELP ON MY COMPUTER, SOMEONE CHANGED MY PASSWORD AND LOCKED ME! ___

I HAVE A LAPTOP ACER WHO ARRIVED AT FULL LOAD WITH WINDOWS VISTA. NO DISK CONFIGURATION HAS BEEN ADDED.  I GOT MY PASSWORD FOR THE PROTECTED ADMINISTRATOR ACCOUNT.  SOMEONE CAME BY MY DOOR, CHANGED MY PASSWORD AND CLOSED MY COMPUTER!  SO NOW I'M LOCKED!  PLEASE, HELP ME RESCUE CONTROL OF MY COMPUTER AGAIN.  SECOND QUESTION; IF THEY HAVE HAD TO CHANGE MY PASSWORD, HOW CAN I PREVENT SOMEONE TO DO THAT TO ME ONE MORE TIME?
PLEASE HELP, I HAVE TRIED EVERYTHING I KNOW TO DO.

Thank you.

Hello

Make sure you have not Trojans and other malware that allows access to your system.

You can run it in Safe Mode - several times F8 tap that you start.

Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits run UnHackMe)

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Malwarebytes - free
http://www.Malwarebytes.org/

Run the malware removal tool from Microsoft

Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

You should get this tool and its updates via Windows updates - if necessary, you can download it here.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)

Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure that it is all gone.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
http://www.prevx.com/   <-->
http://info.prevx.com/downloadcsi.asp  <-->

Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

--------------------------------------------------------

If necessary here are some free online scanners to help the

http://www.eset.com/onlinescan/

http://www.Kaspersky.com/virusscanner

Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

--------------------------------------------------------

Also do to the General corruption of cleaning and repair/replace damaged/missing system files.

Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

Enter this at the command prompt - sfc/scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228

Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

-----------------------------------------------------------------------

If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

I hope this helps.

Rob - bicycle - Mark Twain said it is good.

Tags: Windows

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