I need to access my old files, but can not find them I made a backup drive before resetting the computer, but I can't open them

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  We have published a 19.0.1 hotfix that resolves this problem in discussion on this topic. Please apply the patch to your creative cloud application. The creative cloud application checks the update once a day, so you may see the update immediately.  If you want to force the check for an update at the beginning please logout and log back into the creative Cloud application.

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  Hello Clement,

  Thanks much for the reply.
  I had already downloaded the Tuner card driver on the site yesterday and installed (this is the same version I already had, but he did not seem wrong to re - install).  No change.
  I really don't understand well enough codecs!  -are you making allusion to the East no doubt not that the encoding of the input signal software cannot do its job properly?  Are the part of the tuner driver codecs? I could not see them on the website of the tuner (http://www.newmagic.com.au/Support/Hauppauge_Vista_Drivers.html)
  Can you please point me in the right direction for the codec pack (btw, I though 'codec packs' were notoriously bad news! and since I recently made a new facility would be not all right codecs be there that they must have been before when everything worked well?)
  I have a chart integrated 'card' on the ASUS P5E - VM HDMI, an Intel GMA x 3500 and here too I have the latest driver from the Intel web site.
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  Thanks again