I need to change the master password on laptop, the other user went abroad, and I can't get in touch with him for weeks

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  I've had my laptop for several years and a week ago, the hard drive crashed. So, although I had all my photos and movies and other saved, I lost Vista. This wouldn't be a problem if I could find the disks that came with the computer at the beginning, but I've moved several times in recent years (college) and I can't find them. Anyway, I'm now trying to get in touch with Microsoft to get a new drive, but they won't talk to you unless you can provide a product key.

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  Chandra

  Hello

  as vista came preinstalled Microsoft do not offer FREE support for this issue of yours. That is why the price of $50.

  and they ask for a product ID, not a product key that you mentioned; but who has the same result; no free support

  Product ID is completely different from the product key

  your support is the manufacturer of your laptop; but feel free to ask questions on these Forums

  to reinstall vista:

  Contact the manufacturer of the laptop computer and ask them to send you to vista recovery disks to reinstall the operating system back as it was when you bought it

  they do it for a nominal cost of $

  or borrow a vista microsoft dvd; not a HP, Acer recovery disk etc

  Make sure that you borrow the correct 32-bit or 64-bit microsoft dvd to your computer

  they contain all versions of vista

  This is the product key that determines which version of vista is installed

  http://www.theeldergeek.com/Vista/vista_clean_installation.html

  How to replace Microsoft software or hardware, order service packs and replace product manuals

  http://support.Microsoft.com/kb/326246

• the redemption code, they sent me in an email does not work... it is said it is not active and contact the store I bought it since? Adobe is the one who sent this to me and I can't get in touch with anyone. Very frustrated

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  You can try the steps outlined in the article below and check out them.

  The logon screen "Welcome to Windows" does not appear when you start the computer
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• Case # 0215796543 - someone had to contact me Friday last on the resolution of this problem. How can I get in touch again?

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• On my destop icons have suddenly had highlighted description. I can change the color of this strong light but can't get rid of it?

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  Hello

  1. don't you make changes to the computer until the problem occurred?

  If the problem is with the shade of blue on the icons on the desktop, try the steps below to solve the problem.

  (a) right click on my computer.

  (b) select Properties.

  (c) select the Advanced tab.

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• See only the plans of sites facebook and yahoo-can't get to home pages

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• I paid for the latest suite of creative cloud, but cannot download it and can't get in touch with Adobe.

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  Anthony Y.

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  Apologies for your trouble, I raised a request for you, ticket # is CCRW 53867 call back.

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  Stéphane

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  http://helpx.Adobe.com/x-productkb/policy-pricing/account-password-sign-FAQ.html