I need to install the products CC on a new computer, but it does not recognize my password even when I'm logged in

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  you are be prompted for a password for your mac.  using his password.

• Just bought 11 elements, but it does not recognize my serial number when I install it.

  I just bought 11 items from Best Buy.  Got the serial number on the site after you have typed the redemption code.  However, when you install it, it does not recognize the serial number.  Attempted to call Adobe but they charge you to get an answer.  Ridiculous!  I tried this for 3 hours now.  I need help! Why can't I talk to a live person?

  You must contact Adobe Support by chat or phone when you have the serial number and activation problems.

  Here are some links to help get in touch:

  http://www.Adobe.com/support/chat/ivrchat.html

  http://www.Adobe.com/support/download-install/supportinfo/

• I installed the trial version of Acrobat Pro DC, but it does not appear on the CC

  I installed the trial version of Acrobat Pro DC and there is a message on the Home tab that Acrobat Pro DC is installed.

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  I tried everything already. To uninstall all Adobe, deleting the file OPM.db etc.

  Hi leea83237132,

  You can manually install Acrobat here: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

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• HotSync downloaded 6.2, vista OS, bluetooth in the new computer, but hotsync does not list bluetooth as a connection option

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  At this point, the only thing left that I could suggest is to buy a bluetooth USB dongle and see if it will work. When you install the dongle, do not use the cd to install the drivers, let Windows install the drivers. It sounds like this is similar to what we were looking for with the Toshiba Bluetooth radio but the dongle uses a different radio and they worked for Bluetooth hotsync on other 64 bit Vista systems.

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  I sent you a private message to this topic.

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• I have a new Apple retina pro, and tried to install a child of 3 years applecare not open on my computer, but it does not recognize the code that accompanies it. any ideas, I live in New Zealand

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  You can use this button to go to the Firefox profile folder:

  • Help > troubleshooting information > profile directory: opens showing the file
  • https://support.Mozilla.org/KB/recovering+important+data+from+an+old+profile
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  If you still have access to the old computer, then try this extension:

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• I need to install my Acrobat Pro on a new computer

  I need to install my Proffesional Acrobat on a new computer.

  I have my license number but got a Message that it's the wrong key.

  The old computer will not be used.

  How can I do this?

  Knut:

  These links might be useful for your situation:

  To disable the software:

  Help of activation & deactivation

  Find your serial number:

  Quickly find your serial number

  Adobe licensing Web site. Serial numbers | Orders | Accounts

  Links download Acrobat:

  Download Acrobat products | Standard, Pro | DC, XI, X

  Download Acrobat products | 9, 8

  Guinot

• I have changed my computer, how do I install the creative suite on my new computer. Where can I download this?

  I have changed my computer, how do I install the creative suite on my new computer. Where can I download this?

  Hello

  You can use the following link for the creative cloud desktop application and install applications using this

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• I am trying to install an older version of CS (CS 6). It does not recognize the serial number. What can I do?

  I am trying to install an older version of CS (CS 6). It does not recognize the serial number. What can I do?

  Hello

  Please see error "serial number is not valid for this product". Creative Suite and serial number incorrect error

  Hope that helps!

  Kind regards

  Sheena

• I bought the creative cloud and installed. However, my laptop was lost yesterday! How can I re - install the creative cloud in my new computer, I thank you.

  I bought the creative cloud and installed. However, my laptop was lost yesterday! How can I re - install the creative cloud in my new computer, I thank you.

  Download/install the desktop application, connect and install applications subscription.

  Cloud creation help / download, install, update or uninstall applications

  https://helpx.Adobe.com/creative-cloud/help/install-apps.html

  Cloud creation help / Creative Cloud to desktop

  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Cloud creation help / sign out, sign in | Creative office cloud app

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Help of activation & deactivation

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to's

  Cloud creation help / install, update or uninstall applications

  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

  Install creative Cloud applications

  http://TV.Adobe.com/watch/CS6-creative-cloud-feature-tour-for-video/installing-desktop-app s-of-creative-cloud.

• Download and install a product bought on a new computer

  Hello

  I bought the first 12 items a store Online and installed it on my computer. I decided to buy a new computer. How do I re-download and install the software purchased on my new computer?

  Yael

  Download the trial version on the Adobe site.

  http://www.Adobe.com/cfusion/TDRC/index.cfm?product=premiere_elements&loc=us

  Enter your serial number to authorize.

• I need to remove the uneeded files: Purenetworks and PCFix. But I get: not deletenmrsrc.dll: access denied make sure the disk is not full or write protected and that the file is not in use.

  Original title: remove unnecessary files

  I need to remove the uneeded files: Purenetworks and PCFix. But I get: not deletenmrsrc.dll: access denied make sure the disk is not full or write protected and that the file is not in use.

  Ditto for PCFIX.exe.

  How can I remove these and clean unnecessary files? Thank you.

  Hello

  1. how exactly you are trying to remove it?
  2 have you connected the administrator account?

  Step 1: Check if the problem persists in the clean boot state.

  From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

  Reference:

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  1. click on start and then click Run.

  2. type msconfig and click OK.

  The System Configuration Utility dialog box appears.

  3. click on the tab general, click Normal Startup - load all services and device drivers and then click OK.

  4. When prompted, click on restart to restart the computer.

  Step 2: Take possession of these program at the following location folder, and then check the issue. C:\Program Files\ 

  Reference: How is ownership of a file or a folder in Windows XP

• Adobe does not recognize my password by installing the flash player, on the adobe site, I have no problem connecting

  Adobe does not recognize my password by installing the flash player, on the adobe site, I have no problem connecting

  https://forums.Adobe.com/thread/1619850

• I bought CS3 and LR2 nine from an apple store. I just moved to a new computer and it does not allow me to copy to my new without a product key. I started a conversation and they told me that I was out of money. $700.00 CS3 and LR $199.00. It su

  I bought CS3 and LR2 nine from an apple store. I just moved to a new computer and it does not allow me to copy to my new without a product key. I started a conversation and they told me that I was out of money. $700.00 CS3 and LR $199.00. It seems of course after spending a lot of money with Adobe that it would be an easier way to take care of your customer than to spend another $900

  Help!

  Adobe programs should be installed, they can be copied from one place to the other.  If you do not have the serial numbers for these products, then you're probably out of luck to run again on any new installation.  If you have the discs, then the serial number is usually on the disc cover.

  If you purchase these items in an Apple store, they are not new... they are quite old.

  I doubt that they say anything about you being the money you spent, more likely, they say they provide is no longer support for older products and you conclude are you the money you've spent - this isn't something rare to hear - it is unfortunate, but are not uncommon.