I own CS 5Premium. Read the FAQ, it seems, I am eligible to proceed to 6 CS but I can't find the upgrade to purchase and download. I can't upgrade to CC because $49 per month, it's too much for me - do not use this product for the job. The offer of $29 se

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  1. Download this diagnostic tool, save it to your desktop, and then double-click the saved file: http://go.microsoft.com/fwlink/?linkid=56062

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  Hi John,.

  Could you please the version of Acrobat you are using, and also work on the operating system?

  To check the serial number of your product, you may return the following document.

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  If you are using windows you can see the following link for more information on the solution to the existing problem.

  https://helpx.Adobe.com/Creative-Suite/KB/error-licensing-stopped-Windows.html

  If you wish to contact Adobe support team, please visit the following link.

  http://helpx.Adobe.com/x-productkb/global/Service1.html

  Please click the blue button "Still need help" to connect with Adobe executives.

  Let us know how it goes. In case you need more assistance write us back.

  We would be happy to help you.

  Concerning

  Sukrit diallo