I paid for a year and I can't open the app, they say that I can only download the trail version. But my version of trail for indesign is already expired.

I paid for a year since December 29, 2015 and I can't open the app, they say that I can only download the trail version. But my version of trail for indesign is already expired so I can't use it.

I received an email that says that the payment has been made.

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Please refer to this document for assistance:FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

Tags: Adobe

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