I paid for an annual membership, but it says that I only have the tutorial

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• I'm paying $ 16 million each month at adobe for a kit of the student, but it says that I only have a free membership on my account?

  And of course I can't call that phone support is not available for free membership so I can still call and ask why I don't have products, because I pay for every month. Honestly, I don't quite know what to do.

  Go to Adobe Creative Cloud

  Hello

  Please see Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Hope that helps!

  Kind regards

  Sheena

• I have purcashed Adobe Acrobat Pro DC, but he says that I not meed the minimum system requirements. What should I do? Can I download a lower version of Adobe Acrobat Pro DC?

  I have purcashed Adobe Acrobat Pro DC, but he says that I not meed the minimum system requirements. What should I do? Can I download a lower version of Adobe Acrobat Pro DC ?

  I am able to install it well just a min ago. This time of I have launch the folder to select 'Configuration' instead open it directly after installation & works now. Thank you very much.

• I tried to open the "Add Security Exception" tab and get a certificate, but he says that he cannot get the certificate.

  Firefox is denying me access to Facebook, as well as my Amazon account, as it is said that he cannot trust the certificate. I tried to do what the forum said, will "Add Security Exception" and paste address FB, but it just says: can not get the certificate. This happened only recently, since I've upgraded to Windows 10. Who would have something to do with it?

  It's extremely frustrating, and after using Firefox for many years, I am ready to go to the Chrome or even... Microsoft's new browser.

  Hi AdamQK, in case you are an avast user, please try to disable https scanning in avast:

  1. Open the Avast dashboard on an affected system.
  2. Select settings in the left side menu.
  3. Adopt a Protection Active.
  4. Click on customize next to the Web Shield.
  5. Uncheck the option "Enable HTTPS analysis", and then click ok.

  http://www.gHacks.NET/2014/10/31/avasts-HTTPS-scanning-interferes-with-Firefox-and-other-programs/

• I pay for my membership, but it says that I have a free trial...

  Hi, I have to pay $ 30 a month to have creative cloud to Adobe, but when I log in, it says: I can't cancel anything because I have a free trial, which is not true because the payments were made on my credit card... and I can't reach any number, please help

  Hello

  Please refer stop creative Cloud 2015 to return to the mode of trial

  See also problem with CC Photoshop licenses to rename the hosts file if necessary

  It could be useful!

  Kind regards

  Shelly

• Develop Module does not work. I have the membership, but it says that I don't have

  I pay 9.99 per month and suddenly Adobe says that I can not use the develop Module. If they don't get the job, they will not be able to use my debit Module

  Hello

  Please see Module development does not work after last update 5.5

  Hope that helps!

  Kind regards

  Sheena

• I want to create documents in word, but it seems that I only have wordpad.

  Do I have to upgrade my windows vista computer to get the word out. Can't be able to insert a table on wordpad etc. Very much a novice!

  Hi Elaine,.

  WordPad comes with Windows Vista and is used by people as a processing base.

  You don't have to upgrade your Windows Vista but, Word comes with software called Microsoft Office 2007. You will need to buy from a seller of licensed software near you. It's so expensive!

  I hope my answer helped your query!

  Kind regards
  Jenson venet

• activate my membership and paid for it as well, but the creative cloud app shows only the trial versions of the programs? What does that mean? Cause I followed the installation steps, and when I try again it says my installation code has already been

  I activated my subscription and paid for it as well, but the creative application cloud shows only the trial versions of the programs? What does that mean? Cause I followed the installation steps, and when I try again it says my installation code has already been activated?...

  Kindly Contact customer and details of payment verified. [Make sure that you are connected to the Web site with the valid Adobe ID under which the product is licensed].

  
  

  
  

• Hello. Recently, I buy the suite adobe for students. I also paid for two months. But in my profile it says I have a free plan for testing applications. And I can't get the entire application. How can I solve this?

  Hello. Recently, I buy the suite adobe for students. I also paid for two months. But in my profile it says I have a free plan for testing applications. And I can't get the entire application. How can I solve this?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I am a student and purchased the student for an annual subscription, but CC edition is not recognized and asking me to subscribe. I need to connect to the account of the student for my personal account.

  I am a student and purchased the student for an annual subscription, but CC edition is not recognized and asking me to subscribe. I need to link the student account to my personal account.

  Hi bridgettea37560549,

  You must use your e-mail address student account with which you made the purchase.

  You can follow the steps as https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Let us know if this helps!

  Kind regards

  Aurélie hamadi

• I just paid for an updated version, but I can't print!

  I just paid for an updated version, but I can't print!

  http://www.Adobe.com/support/download-install/supportinfo/

• I got creative cloud membership but stil saying trail version

  I got creative cloud membership but stil saying trail version

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hi, I just bought the package of photography for £8,57 but then realized that he had all the stuff I needed. Is there anyway that I can cancel it as soon as possible?

  Hi, I just bought the package of photography for £8,57 but then realized that he had all the stuff I needed. Is there anyway that I can cancel it as soon as possible?

  Cancel your membership Adobe Creative Cloud

• I had the creative cloud now for 4 months, but it says I don't have a subscription when you try to use PS, but I connect to Adobe and I do?

  I had the creative cloud now for 4 months, but it says I don't have a subscription when you try to use PS, but I connect to Adobe and I do?

  I have download it again and he takes me to a page where it wants a serial number, I'm something wrong or missing something?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I tried to take advantage of the XBox Live 2 months for $2, but he says that my account is blocked.

  my account is blocked

  I tried to take advantage of the XBox Live 2 months for $2, but he says that my account is blocked.  I followed the instructions and asked for the code to be sent to my other account that several times, but I have not received.  I talked to a CSR and the reference number was 1178333571.  I have my account unlocked and to a subscription xbox live gold.

  respectfully,.

  Isidoro

  Hi isidorolaude,

  For help on XBOX, go on the Forums of Xbox Live.