I paid for the Basic program convert PDF to Word or Excel - how to operate?

I paid for the Basic program convert PDF to Word or Excel Documents.  When I pull up the PDF I want to export and click the export in the tool bar it brings me back to to sign up for the service I already paid and received e-mail confirmation - help!

1 make sure that you have done a "ExportPDF' or 'PDF Pack', not another thing.

2. check that you sign with the SAME Adobe ID used to subscribe.

3. If no, go to manage account on the Adobe website and make sure your subscription is active. (If you just pay it may take up to 48 hours for a reason any).

Tags: Adobe

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