I paid for the following year of usig creative cloud, but the product is still in the State expired although I see the transaction succeed in the properties of the product. I can't open Photoshop: it says I do not have a license. What I can do in such sit

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• I signed up for adobe today and downloaded adobe creative cloud.but when I downloaded it and tried to download photoshop it says trial expire.i never used photoshop before.help please

  I signed up for adobe today and downloaded adobe creative cloud.but when I downloaded it and tried to download photoshop it says trial expire.i never used photoshop before.help please

  Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial

• software creation cloud says I do not have a license, but I have a paid subscription

  my creative software says cloud my free trial has expired, but I have a paid subscription.

  When I start Photoshop for example, he asked me if I want to test the app or if I want to turn on, but when I click on activate, he said: "no subscription detected."

  Help?
  

  Please see the links below.

  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
  • Applications creative Cloud back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare

• I just signed and paid for a one year subscription to CCA.  But now the screen asking me to pay for the photo editing program.  What I'm buying?

  I can't know what I signed up for.

  Any help will be most appreciated.

  Thank you!

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• I bought the full package of the creative cloud, but my product is not active

  

  Sign out, sign in | Creative office cloud app

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  https://forums.Adobe.com/thread/1962238

• How do I sign up to the creative cloud and buy products so Im in PTY Panama?

  How do I sign up to the creative cloud and buy products so Im in PTY Panama?

  In Panama, we have just creative cloud of the teams available through resellers.

  For more information, please consult http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf

  To find Adobe resellers refer please find an Adobe reseller

  Hope this will help you.

  Kind regards

  Hervé Khare

• I paid for a full year of Muse, but did not get a serial number in one of the emails from Adobe that followed. Anyone know how I can get this resolved?

  I have paid for a full year of Muse 2014.1.1 but did not get a serial number in one of the emails from Adobe that followed. Anyone know how I can get this resolved?

  Hey Kevin,

  Membership requires no serial number for activation.

  Please login with your email on the following link:

  https://creative.Adobe.com/products/download/Muse

  And start using Adobe Muse.

  Kind regards

  Akshay

• someone from adobe can help immediately please?  I've already paid for the 1 year plan and your system tells me that I have only 30 days trial

  someone from adobe can help immediately please?  I've already paid for the 1 year plan and your system tells me that I have only 30 days trial

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I paid for the subscription of three years last year and I was not able to use the progam... currently I moved I don't know if I can find my serial number, even if I can have pilled upward through my bank statements

  last year, I paid for the subscription of three years, I have used or been able to use the program, even if it was paid because I moved from the place where I myself was when I bought the program and I've lost my serial number, or can I get a refund because she was taken out of my account.

  Hi christineg24805464,

  You can check under your active subscription account: Adobe ID

  Serial key is not required to activate the subscription.

  It can be activated using your e-mail address with which you bought the subscription and the Adobe password.

  Kind regards

  Claes

• I paid for a year with the full creative cloud but can't find p´the program to download

  I paid for a year with the full creative cloud but couldn't findthe program to download

  To start https://helpx.adobe.com/creative-cloud.html the Cloud

  -Installation, update or uninstall and launching after installation

• I couldn't activate it because it says that my trial period has expired. I paid for the license and there is no way to use

  Since 69 days ago, I bought a dreamweaver license, I have charged me twice and I can't use it. I couldn't activate it because it says that my trial period has expired. I paid for the license, and there is no way to use or discuss with you for technical service. Within three days, they will return to load a month without being able to use the program.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Why can I not use office (trial expired) even if I paid for the subscription?

  I just bought the subscription student and teacher a year ago 10 minutes, and when I open Photoshop and Flash it does not detect that I've already paid for the subscription (trial has already expired). Any help would be appreciated, I'm sorry if this has already been posted. I have not received an email confirming my purchase and I signed as long as the same ID adobe like when I paid for the subscription.

  Hello

  I can't pull the top and recent details of the order with the email address used to log in to the forums. Could you help me with the order number, I can check in the system for you.

  ^ Ani

• I paid for CC (photography) and yet I still get the message that I'm in the 'trial period' when I open Photoshop. How can I fix it?

  I paid for CC (photography) and yet I still get the message that I'm in the 'trial period' when I open Photoshop. Please tell us what should I do to solve this problem.

  Hi Raoul,.

  In addition to the steps above, you also follow instructions on the link below.

  Applications creative Cloud back in test mode after an update until 2015 for CC

  In case you are working on a windows machine and after following the instructions above, you still encounter the same problem, can you please review the instructions below.

  1. Restart the computer in safe mode with network.
     • Immediately after the computer is turned on or restarts (usually after your computer beep), press F8 at 1-second intervals.
     • After that your computer displays hardware information and performs a memory test, the Advanced Boot Options menu appears.
     • Use the arrow keys to select Safe Mode or Safe Mode with network and press ENTER.
  2. Please sign out and sign back for the creative Cloud Desktop Application and verify that the subscription is not trial showing.
     • Connect and disconnect activate Cloud Creative applications
  3. Restart the computer and check the creative Cloud Desktop Application.

  Hope this will solve your problem.

  Kind regards

  Hervé Khare

• I get a message saying "drive does not have the ability to access this service and I just paid for 12 months (FOR THE SECOND TIME) in the last two months!

  I get a message saying "drive does not have the ability to access this service and I just paid for 12 months (FOR THE SECOND TIME) in the last two months!

  Hi phillipt84805120,

  Make sure that you have the latest Adobe Acrobat Reader DC (Adobe Acrobat Reader DC install for all versions) installed on your computer to use the services of export to PDF as the older version of Reader support any more.

  Alternatively, you can use services online at https://cloud.acrobat.com/exportpdf

  Let me know if you are still having a problem.

  Kind regards

  Nicos

• I paid for the bad service. What I can do. Can I cancel and get my money back?

  I paid for the bad service. What I can do. Can I cancel and get my money back?

  Hi rosap51255307,

  I checked your account using the email address that you use in the forums - there is no recent purchases subscription (although it seems that you subscribed to ExportPDF in January). What service tried you to cancel?

  You can cancel yourself by following the instructions in this document: cancel your subscription or membership. Acrobat, Acrobat.com online services (but please note that Adobe only offers refunds for cancellations that occur within the first 30 days of subscription).

  Best,

  Sara