I pay for a plan that I don't want

In August, I bought the creative cloud (complete package for students and teachers) and I chose the monthly payment. I managed to create an account, but I have not received confirmation e-mail on my purchase and I still received a Bill in my bank account from a purchase of CAN $30.73. At first, I thought that everything was fine, so I do not pay attention to the end of my 30 day trial where my account was told that my trial ended and I had to buy a plan, because apparently, I hadn't bought anything. I thought my first purchase had not worked, so I bought the prepaid and I received my confirmation email. A few days ago I got my Bill from bank account and in it, I got the prepaid purchase AND one monthly.

I can find no evidence of my monthly plan and I don't know how it happens. The only evidence I pay one monthly, is with unnecessary spending in my bank account.

I need help please...

Please contact Adobe on the Contact customer support

Hope this will solve your problem.

Kind regards

Hervé Khare

Tags: Adobe

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