I pay for a plan that I don't want
In August, I bought the creative cloud (complete package for students and teachers) and I chose the monthly payment. I managed to create an account, but I have not received confirmation e-mail on my purchase and I still received a Bill in my bank account from a purchase of CAN $30.73. At first, I thought that everything was fine, so I do not pay attention to the end of my 30 day trial where my account was told that my trial ended and I had to buy a plan, because apparently, I hadn't bought anything. I thought my first purchase had not worked, so I bought the prepaid and I received my confirmation email. A few days ago I got my Bill from bank account and in it, I got the prepaid purchase AND one monthly.
I can find no evidence of my monthly plan and I don't know how it happens. The only evidence I pay one monthly, is with unnecessary spending in my bank account.
I need help please...
Please contact Adobe on the Contact customer support
Hope this will solve your problem.
Kind regards
Hervé Khare
Tags: Adobe
Similar Questions
-
Hello. I bought the stand alone version of LR6. To date I can't connect because they want sign me up for creative cloud, that I don't want. How do I eliminate this problem? Herman Rombouts.
This might help:
Adobe Photoshop Lightroom Help | Serialize Lightroom trial to activate like Lightroom 6 CC
-
How to stop the notices for a download, that I DON'T WANT?
The last time I downloaded an update, my computer would not work properly and crashed several times. I have a better than average anti-virus program and I don't want your update and I'm tired of seeing reviews for him pop up! I can always go back to IE if you do not want my patronage.
There are some add-ons that torment you with update of fake messages that lead to malware or other problems. Please take a look at your page of modules and disable all non-essential or unrecognized modules on these two tabs:
Firefox orange (or the Tools menu) button > addons > Plugins category
Firefox orange (or the Tools menu) button > addons > Extensions categoryTypically, a link will appear above at least an extension disabled to restart Firefox. You can complete your work on the tab and click one of the links in the last step.
To adjust own Firefox update settings, see this article: Advanced panel - accessibility, navigation, network, updates and other settings in advanced Firefox.
-
I want to fire fox to forget a password, how do I do? Help.
Press Alt or F10, temporarily, this will display the menus of old style.
-
I can't change my PDF even if I pay for the plan of creative cloud. It seems that it has stopped working over the weekend. Someone knows why?
I worked on it. For some reason, he opened my PDF in Adobe Reader DC and DC Pro not Adobe. Once I have it open as a Pro it works beautifully and I could edit.
-
I was going to pay for my monthly plan, but for some reason any, that I couldn't find my plan, then automatically right, I thought it had been deleted since I did not pay for my plan in due time. So I made a new plan, but now that I paid for my monthly plan twice, and well, it sucks a bit... So what to do? And can I get my money back?
For assistance, please contact our support staff:
-
I already called pay to make it clear that I don't want to continue this subscription.
Please delete my account is it you please, since it seems that we can't do it yourself. In addition, on may not even respond to emails that you send. Adobe don't like to be contacted. What is it that these processes?
I don't like this dabonnement system pay software. I prefer to buy software that me interested, they are "mine", and not to rent them.
Even if from time to time payer pour updates.
In addition, Adobe installs multiple files, invisible or not, in many places of the Mac OS. It is "messy". I don't want that.
Please consider my remarks.
Hello
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
-
I'm no longer using Adobe Flash, but I now need access to the Indesign program. Is it possible to change, but keep the same plan that I currently use. I don't want to cancel and pay the fee if I have just produced.
As I said, I doubt that they will allow this reasoning to stand as a reason for switching plans. They don't base their plans on the temporary needs of the population. They are more likely to encourage them to enroll in the student plan that includes applications... or possibly their more expensive monthly plan whatever, arguing your point here is not to matter as the decision rests with anyone contact you support.
-
How can I stop my computer redirect me to sites that I don't want togo to?
How can I stop my computer redirect me to sites that I don't want togo to?
Hello
Check these:
IE8 redirect problems - possible Causes and fix the redirect problem
http://www.brighthub.com/computing/Windows-platform/articles/60039.aspxhttp://EzineArticles.com/?Google-redirect-virus-fix---how-to-get-rid-of-Google-virus&ID=2450094
http://ask.MetaFilter.com/100853/Oh-that-nasty-Google-redirecting-virus
http://www.GeeksToGo.com/forum/how-to-fix-Google-redirects-t267407.html
------------------------------------------------
IE - Tools - Internet Options - Advanced - tab click on restore, and then click Reset - apply / OK
IE - Tools - Internet Options - Security tab - click on reset all default areas - apply / OK
Close and restart IE
IE - tools - manage Addons (for sure disable SSV2 if it is there, it is no longer necessary but Java always install
"(and it causes problems - you never update Java to go back in and turn it off again)." Search for other possible problems.Windows Defender - tools - software explore - look for problems with programs that do not look right. Permit
are usually OK and "unauthorized" are not always bad. If in doubt about a program to ask about it here.Could be that a BHO - BHOremover - free - standalone program, needs no installation, download and run - not all
are bad, but some can cause your question (toolbars are BHO).
http://securityxploded.com/bhoremover.phpStartup programs
http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.htmlAlso get Malwarebytes - free - use as scanner only.
=========================================
=========================================If necessary and you suspect malware:
Search for malware and when you are sure that the system is clean and perform the cleanup.
Make a control examination, as often this kind of malware is accompanied by a much harder to detect and remove the
payload. Best to go to the sea now rather than pay the price later.It can be made repeatedly in Mode safe - F8 tap that you start, however you must also run them
the Windows when you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits run UnHackMe)
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can download it here.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses, Trojans,
Rootkits, etc.) that has infected your computer despite all the security measures that you have taken (such as
the anti-virus software, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
New Vista and Windows 7 version
http://OneCare.live.com/site/en-us/Center/whatsnew.htmOriginal version
http://OneCare.live.com/site/en-us/default.htmOther tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
Also do to the General corruption of cleaning and repair/replace damaged/missing system files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
Hope these helps.
-
a way to delete only the messages that I don't want?
Hi all
I was unable to know, if there is any way to delete messages that I don't want?
The only options seem to be to remove them all at once, or go through them all, one
by one, which is ridiculously heavy.
Does anyone know -
Is it possible that I can delete all my messages, except those I select?
iPhone 5, iOS 8.4 c
No, it is not an option to select all messages and deselect those you want to keep.
You can transfer messages sought to yourself, you can printscreen them, or you can copy / paste in the notes.
Sorry for the stupid options but I don't have the ios.
Bogdan.
-
original title: Please help!
Somehow, I deleted OUtlook EXPress... Y at - it somewhere that I can download it again... I have lots of files in there that I don't want to lose... I find the program when I make windows Explorer, but when I open it that only the dbx files are there. I installed outlook, but don't like it as well...
Thanks for any help you can give...
Hello bonkk,
Outlook Express is disabled or uninstalled on the computer. If this is due to the recent changes to the computer, I suggest that you do a system restore on your computer. You can check the link that will give you information about how to restore the system on the computer below:
-
pressing the key "w" lance programs that I don't want to open.
Whenever I hit the "w" key on my keyboard, it opens the programs that I don't want to not open. ITunes, internet explore etc. open up and stop what ever I am working. It is a real headache when I work on word documents. How can I stop this?
Hi WSGP.
Thank you for using Vista answers Forum.
This only occurs in Microsoft Word?
You press another key at the same time with the key "w"?
Are you using any character language alternative cards?I suggest all first update your antivirus software and do a full scan of your computer.
I suggest then perform a clean boot to isolate startup programs that can cause this problem.
Here is an article on how to do it:http://support.Microsoft.com/kb/929135/
Try your action to see if the problem is resolved.
Please let us know if that helps.
Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
What I would do, my computer has so many unwanted programs, is to reinstall Vista and not all HP programs that I don't want. It seems to make the computer too slow. I don't have a Vista disc, only the recovery CD I did in the beginning. Can I recover and just reinstall Vista, or should I get back it?
Thank you
Billoriginal title: recoveryIf your "Vista recovery disc" is provided by the manufacturer of your computer, be it Dell, Gateway, Hewlett-Packard, etc... Then chances are he's doing a thing. Completely format your hard drive and restores your computer to the day you brought it home. It's a major nuisance for many people these days, as if you have an error and Windows says 'Please insert the Vista CD to fix it Windows' well, you do not HAVE the CD to correct the error. Your only option is a complete erasure of all data.
So, my advice is to avoid ever NEED to use the recovery CD, and if you don't... hope you have backups of your important data (which is another thing, backup your important data often!).
-
Vista OS does not load. I tried booting and the load screen bar continues to work without success. When you run the start he stops to c:\windows\system 32\cmd.exe that I don't want to lose my files so I have not reinstalled. Any suggestions?
Restore point:
Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.
Try a restore of the system once, to choose a Restore Point prior to your problem...
Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If restore work not and you do not have a Vista DVD from Microsoft, do a repair disc to do a Startup Repair:
Download the ISO on the link provided and make a record of repair time it starts.
Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.
At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.
When you have changed that, insert the Bootable disk you did in the drive and reboot.
http://www.bleepingcomputer.com/tutorials/tutorial148.html
Link above shows what the process looks like and a manual, it load the repair options.
NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.
Read all the info on the website on how to create and use it.
http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/
ISO Burner: http://www.snapfiles.com/get/active-isoburner.html
It's a very good Vista startup repair disk.
You can do a system restart tool, system, etc it restore.
It is NOT a disc of resettlement.
And the 32-bit is what normally comes on a computer, unless 64-bit.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Data recovery, if/before you reinstall:
1. slave of your hard drive in another computer and read/save your data out there.
2. put your Hard drive in a USB hard drive case, plug it into another computer and read/save from there.
3 Alternatively, use Knoppix Live CD to recover data:
http://www.Knopper.NET/Knoppix/index-en.html
Download/save the file Knoppix Live CD ISO above.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
http://isorecorder.alexfeinman.com/isorecorder.htm
Download the Vista software from the link above.
After installing above ISO burning software, right click on the Knoppix ISO file > copy the Image to a CD.
Knoppix is not installed on your PC; use only the resources of your PC, RAM, graphics etc.
Change the boot order in YOUR computer/laptop to the CD/DVD Drive 1st in the boot order.
Plug a Flash Drive/Memory Stick, BOOT with the Live CD, and you should be able to read the hard drive.
When the desktop loads, you will see at least two drive hard icons on the desktop (one for your hard drive) and one for the USB key.
Click on the icons of hard drive to open and to understand which drive is which.
Click the icon for the USB drive and click on "Actions > Change the read/write mode" so you can write to disk (it is read-only by default for security reasons).
Now to find the files you want to back up, just drag and drop them on the USB. When you're done, shut down the system and remove the USB key.
See you soon.
Mick Murphy - Microsoft partner
-
How can I remove a toolbar that I don't want?
How can I remove unwanted items from the menu of the toolbar?
example "vgrabber V1 Community toolbar" that I don't want or need.See:
Maybe you are looking for
-
I don't know when the downloaded update, the computer has been restarted on September 10, 2010 to install updates. Shortlyl once the computer is restarted, I got the blue screen of death. with the details of error like: Stop 0 x 000000050 (0 x 00000
-
Removing Bloatware w/Windows disk 8
Hi guys,. I receive a dv6t want 7200 quad laptop ed by this Friday. I would like to remove as much crapware as possible before I put in place. I also have a licensed copy of Windows 8 Pro. I think that I could reload the OS and empty most if not all
-
Can't log in as administrator! Impossible to change anything!
Okey, so I changed my standard account... it had been initially on administrator. I did this because whenever I did something he asked permission first... very annoying. But now, because my other user is admin, I can't do anything! My other user is a
-
Content of the background?
I would like to create a Web site using Adobe Muse CC. However, I can't answer for how to create a similar Web page as in the picture.I would like to have a background image and color, and in the Center, the white area, I would like to add my content
-
Hi Steven,I'm in JDeveloper 11 GR 2, JHeadstart 11.1.2.1.28, deploying on Glassfish 3.1.2When I run into database errors in my application ADF (for example unique constraint violation) - instead of getting the error sql in return, I get a server 500