I receive a hotfix package message could not be opened. check the patch package exists and that you can access it. What does that mean... Why can I not simply remove this program?

I'm trying to remove the silverlight program in order to reinstall it and watch movies from netflix.  Why is it so difficult?  What should I do?

Hello

Uninstall Silverlight by accessing this Web site. Click on uninstall Silverlight and follow the instructions.
http://www.Microsoft.com/getSilverlight/get-started/install/default.aspx

Then download the latest version and install it on your computer. You can download Silverlight from the same link.

Kind regards
Afzal Taher
Microsoft technical support engineer

Tags: Windows

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