I received a phone call from someone who said they were the Windows technical support. I did not understand the person that he was a stranger

The person calling said he could give me a technical support for problems that they had detected with my computer, but he seemed surprised when I said that I had problems with my computer.  I did not understand a lot of what he was saying because of his foreign accent.  Can someone tell me what it is?  I don't think that I may have a virus, but Windows actually call for help?

You were lucky that you could not understand him and so do not buy what he was selling.  It was a scam.  Microsoft does not make unsolicited phone calls.

Insofar as thought, you could have a virus...

  • What version of Windows (XP Home, XP Pro, Vista, etc) and Service Pack (none, 1, 2, 3) is installed? If you are unsure, do a click right my computer and select properties for information.
  • What is the name and version of your anti-virus program?  Is his current subscription and has it always been updated?
  • What other security software is installed (names and versions)?
  • What are the symptoms?  That's what are you see you do not, you should see or what is you don't see don't you think you should?  Please report the full text of the error message without paraphrase.
  • What happened to your computer shortly before the symptoms started?  Power outage (including pulling them out the plug or by pressing the off button); use of a registry cleaner, optimizer, tuner, etc. ; installation of an update (only one?). Another thing that you can identify.

Tags: Windows

Similar Questions

  • Today, I received 2 phone calls from someone who said they were either windows and asking me to let them log on to my computer. Is - is this legitimate? They hung up when I asked how they got my number...

    According to above is this legitimate would call me someone from microsoft?

    Hello

    Its a SCAM!

    In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
    Watch groups. Arm yourself with knowledge.

    No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
    computer. So that's the fraud or scams to get your money or worse to steal your identity.

    Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
    phone calls to help you fix your computer
    http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

    Scams and hoaxes
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

    Microsoft Support Center consumer
    https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

    Microsoft technical support
    http://support.Microsoft.com/contactus/?ws=support#TAB0

    Microsoft - contact technical support
    http://Windows.Microsoft.com/en-us/Windows/help/contact-support

    I hope this helps.

  • Today, I received a phone call from someone who claims they were by Windows.

    original title: ammyy scam...

    Today, I called by someone claiming to be "Windows" (not even Microsoft!)... Ammyy scam. I didn't download the .exe ammyy and hung up.

    Many people are caugt by this scam every day.

    Why it seems like microsoft takes any measure to stop this scam?

    Hello

    read this information to microsoft

    http://www.Microsoft.com/security/online-privacy/msName.aspx

    Microsoft has none of the unsolicited telephone calls to help you fix your computer

    In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.

    Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. Better avoid fooling themselves rather than try to repair the damage afterwards.

    Treat all unsolicited sceptically telephone calls. Don't provide personal information.

    If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.

    If you think you might be a victim of fraud, you can report it. For more information, see: what to do if you think you have been scammed.

  • I received a phone call from someone who said they were from Microsoft and I had a lot of mistakes on my computer and he would help me fix. is it a scam?

    Microsoft called to solve problems?

    Hello

    Microsoft will never make calls unsolicited users!
    If you get called by one of these scammers, say "I'm sorry, but Microsoft do not call users about PC errors" and put down the phone. These scammers can deceive you more money in Exchange for the fake virus protection and install malicious software on your particular PC remote access.
    Never listen to these cold - callers-simply ignore them.
    Best wishes and good luck!

    -Jetpackboy
    _____________________________________________________________________________
    Microsoft community contributor - member since October 6, 2011 and happy to help!
  • Received a phone call from someone who said they were representative Microsoft Care.

    They wanted to sell insurance on my XP MS software and fix my PC problems. They said that I reported as having many error events. Caller ID phone was DBT SOLNS CMA. 312-878-9660 # phone. They checked my license of operating system. He had me go into the event viewer and tell him how much the errors and warnings that I had. There were many. They want remote my PC problems and fix. I never had as much as how much they wanted to pay me. I told him he was wasting his time and mine. He is angry. I gave them nothing. He was an Indian, and I gave him nothing. He was very strong and I could hardly understand him with his accent. Because he tried so hard and I keep nagging at me to him, he was upset and said the * word. LOL I investigate these guys I hope the info I gave you are useful. Don't be fooled people. On 12 July. Kitimat, British Colombia Canada 2011

    They wanted to sell insurance on my XP MS software and fix my PC problems. They said that I reported as having many error events. Caller ID phone was DBT SOLNS CMA. 312-878-9660 # phone. They checked my license of operating system. He had me go into the event viewer and tell him how much the errors and warnings that I had. There were many. They want remote my PC problems and fix. I never had as much as how much they wanted to pay me. I told him he was wasting his time and mine. He is angry. I gave them nothing. He was an Indian, and I gave him nothing. He was very strong and I could hardly understand him with his accent. Because he tried so hard and I keep nagging at me to him, he was upset and said the * word. LOL I investigate these guys I hope the info I gave you are useful. Don't be fooled people. On 12 July. Kitimat, British Colombia Canada 2011

    This a complete scam and one that has become very common these days. . Don't think anything such a caller said, do nothing that he tells you to do and hang up on him immediately.

    Did you let him in your computer? So great notm - happy to hear! But if you did you are at serious risk for what he could have there (installed spyware? Steal the passwords?), and I highly recommend that you do the two following:

    1 reinstall Windows properly

    2. change all your passwords, especially those of the financial institutions and online stores.

  • I got a phone call from someone who said they were from microsoft and my computer was in danger, unless I paid 130 pounds for a new warranty, is it a scam?

    I got a phone call from someone who said they were from microsoft and my computer was in danger, unless I paid 130 pounds for a new warranty, is it a scam?

    Hi Debra,

    It's a SCAM! Microsoft does not make that neither have they partners that do and don't they hire contractors or individuals or even to find volunteers to do. There are probably thousands of these companies out there do every day - we get two or three posts like this (or more) each day ask about it. You are lucky who have recognized the scam enough not to be sucked in and eventually identify theft, infections, hacking your computer, convince you to buy software or services you either did not need or that do not really exist at all and all sorts of nefarious stuff. You'd be surprised how much contact us AFTER THAT that they realized they had been duped asking what to do. Don't waste time talking to these people, not give them any personal information it is, don't be fooled by what they can get allows you to see on the computer - in fact, not do anything they suggest on your computer or even to visit Web sites they recommend and for the love of God don't give them access to your computer.

    Microsoft knows this is happening, but with these companies popping up like dandelions, or closing and changing names when discovered and operating mainly from abroad, it would take an army of lawyers to sue each other. They do the best they can, but they are just too many and more added every day. People need to pay attention to these things. They occur not only by telephone, but also by e-mail, instant messaging, mail and all the ways imaginable. Forget not that Microsoft doesn't this and hang up or remove the emails or messages or mail from someone claiming that they do because they know the information on your computer or that you want to get information from you to confirm your account so that it will not be closed and asking you your name of user and password and all sorts of other personal information. Microsoft DO NOT!

    See below for additional information on this topic and what to do and how Microsoft works:

    http://www.Microsoft.com/security/online-privacy/msName.aspx

    http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

    http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

    I'm glad you don't get captured by these crooks and save yourself a big headache. Continue to use the same caution and you should do fine.

    Good luck and best wishes!

  • Microsoft never call their users? I just got a call from someone who said they were from Microsoft and he wanted me to run something.

    I just got a call from someone who said they were from Microsoft. It was obviously of the India. In any case, he said that there are problems with my computer and it asked me to do something, I would not.  He hung up. He told me to click the button of windows on my keyboard. Then he told me type something in and running. But I refused. I said, how end I call Microsoft and give them your name... HE HUNG UP.

    Hello DianeMcGettigan,

    It is simply one of the many scams that are doing the tour.

    Unless you have a prepaid support contract with Microsoft, then Microsoft will never contact you by phone, mail or e-mail about problems with your PC. You did while refusing to allow him access to your PC. All they want to do is to have access to your PC, so they can steal personal data (banking etc.) on your part.

    This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

    John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk |  vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

  • Received a phone call from someone who said that Microsoft has detected an infection "in my area".

    Original title: call suspicious

    I just got a phone call from a person informing him that Microsoft have detected an infection "in my area" and asked me to sign my PC and do things.

    When I challenged him name and a number, who they were and that I had installed Norton they were insistent they were Microsoft form and all the PCs in my house are currently as being at risk.  I informed this was not convenient as about getting out and they said they'd call me back on Monday morning, but to be careful using our pc of this weekend.
    I don't want to dismiss it completely just in case, can you advise if there is a current problem?

    Hello

    Of course, it was a SCAM!

    Avoid scams to phone for tech support
    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
    Watch groups. Arm yourself with knowledge.

    The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
    (FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
    (BJA).
    http://www.ic3.gov/complaint/default.aspx

    No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
    computer. So that's the fraud or scams to get your money or worse to steal your identity.

    Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
    phone calls to help you fix your computer
    http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

    Scams and hoaxes
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

    Microsoft Support Center consumer
    https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

    Microsoft technical support
    http://support.Microsoft.com/contactus/?ws=support#TAB0

    Microsoft - contact technical support
    http://Windows.Microsoft.com/en-us/Windows/help/contact-support

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • I received recent phone calls from someone who says they are with Microsoft

    I received phone calls recently from a person saying they are with Microsoft and that my computer has been downloading unnecessary files.  They claim they know because the error and warning messages are sent to the Inbox of Microsofts.  I am reluctant to talk more with them.

    How can I be sure of who's calling?  In addition, if it is true, how can I check my computer?

    Hello

    Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

    Please see:

    https://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Microsoft issues never not solicited for phone calls of support or security.

    These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

  • Received a phone call from someone who said he could help me because his company had received the error messages from my computer - XINFINITY?

    So I recently received calls from this guy who claims to be with Microsoft Error Reporting service, but I thought something was fishy when he couldn't tell me anything specific on my computer, which he would be able to know right away. Also, he couldn't speak a lick of English, which makes it really difficult to understand what he wanted originally.
    He told me that he and his 'business' received my computer error messages, and that we should "follow the simple steps to get rid of these problems.
    He told me to go to the computer management console and find the 'filter' in the display options, but being an avid user of XP, I know there is no such thing.
    He then told me that it is an effect of a virus that "we need to follow the steps to get rid of. He directed me to the console to Run and had me type in this web address:
    'www.XINFINITY.WEBS.com '.
    So now, things get sketchy. A free host for a supposedly serious company? I do NOT.
    (Why he wanted me to use RUN to access a Web site, I have no idea, only adds to the superficiality...)
    I went on the site, which lo & behold, very professional. There are four links to download files .exe with weird as names:
    -' Ammyy v3"(AA_v3.exe)
    -' Ammyy v2"(AA_v2.exe)
    -"Croosloop" (CroosLoopSetup.exe)
    - and 'ShowMyPc"(ShowMyPC3105.exe)

    He said click on the first and hit. He said SAVE or CANCEL. Now, I'm not naïve or stupid or gullible, and I am computer illiterate.
    I smell something fishy here. Technical support does not call you about errors, you call them.
    Research in the comments left on their FREE site, I have seen that all FOUR were short and had similar spelling/grammar mistakes. Typical supported false reputation.
    I did a google search, barely found anything on this "business" and the guy hung up.
    This is the site that this guy directed me to: http://xinfinitytech.webs.com/quick-help/
    IM asking for any information about whether if it's a scam, an attempted theft of identity/data theft, an attempt to spread of the most recent virus, or some guy who tries to help. My gut tells me that it is one of the top three.
    ANY INFORMATION WOULD BE GREATLY APPRECIATED!

    So I recently received calls from this guy who claims to be with Microsoft Error Reporting service, but I thought something was fishy when he couldn't tell me anything specific on my computer, which he would be able to know right away. Also, he couldn't speak a lick of English, which makes it really difficult to understand what he wanted originally.
    He told me that he and his 'business' received my computer error messages, and that we should "follow the simple steps to get rid of these problems.
    He told me to go to the computer management console and find the 'filter' in the display options, but being an avid user of XP, I know there is no such thing.
    He then told me that it is an effect of a virus that "we need to follow the steps to get rid of. He directed me to the console to Run and had me type in this web address:
    'www.XINFINITY.WEBS.com '.
    So now, things get sketchy. A free host for a supposedly serious company? I do NOT.
    (Why he wanted me to use RUN to access a Web site, I have no idea, only adds to the superficiality...)
    I went on the site, which lo & behold, very professional. There are four links to download files .exe with weird as names:
    -' Ammyy v3"(AA_v3.exe)
    -' Ammyy v2"(AA_v2.exe)
    -"Croosloop" (CroosLoopSetup.exe)
    - and 'ShowMyPc"(ShowMyPC3105.exe)

    He said click on the first and hit. He said SAVE or CANCEL. Now, I'm not naïve or stupid or gullible, and I am computer illiterate.
    I smell something fishy here. Technical support does not call you about errors, you call them.


    Research in the comments left on their FREE site, I have seen that all FOUR were short and had similar spelling/grammar mistakes. Typical supported false reputation.
    I did a google search, barely found anything on this "business" and the guy hung up.
    This is the site that this guy directed me to: http://xinfinitytech.webs.com/quick-help/
    IM asking for any information about whether if it's a scam, an attempted theft of identity/data theft, an attempt to spread of the most recent virus, or some guy who tries to help. My gut tells me that it is one of the top three.
    ANY INFORMATION WOULD BE GREATLY APPRECIATED!

    You search here and in the rest of the Internet first?  I suggest that - because this type of scam is not only well known but well published.

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  • I received a phone call from someone who says they come from windows and want to check on my computer eventvwr

    This call is legitimate?

    It's a scam.

    http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/scam-telephone-calls-from-people-claiming-to-be/00a5fdb4-4242-4083-9f5e-405587b29bd2

  • I received a phone call from someone who claims to do with Microsoft.

    Original title: scam?

    I received a phone call from someone who claimed to be 'windows', and he said that they had received a message from my computer that he downloaded a virus.   When I asked to get her phone number to call to check, that we have been disconnected.  What is the scam here?  I traced the call to 253-802-0309, which is International Telecom.

    Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

    Please see:

    http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

    Microsoft issues never not solicited for phone calls of support or security.

    These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

  • phone call from someone who says they work for Microsoft with a saying of phone number blocked that Microsoft was going to block my computer within 24 hours because of our virus transmission, is it true?

    Received a phone call from someone who has not been named (call from a blocked telephone number) saying that Microsoft would block my computer within 24 hours due to virus, we have been forward to microsoft.  He said we had a laptop and gave us a serial number.  We do not have a laptop.  Was it a scam call or this person really used by microsoft?  He wanted me to enter an address to give him access to my computer.  I refused.  Any information you can provide would be appreciated.

    Hello

    Yes, it's a SCAM!

    Avoid scams to phone for tech support
    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    In the United States, you can contact the local police to the FBI, Attorney general, and
    consumer watch groups. Arm yourself with knowledge.

    The Internet Crime Complaint Center (IC3) is a partnership between the
    Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
    (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
    http://www.ic3.gov/complaint/default.aspx

    No, Microsoft wouldn't you not solicited. Nor would they know if any errors
    It exists on your computer. So those are the frauds or scams to get your money or
    worse to steal your identity.

    Avoid scams that use the Microsoft name fraudulently: Microsoft has no
    for you unsolicited telephone calls help fix your computer
    http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

    Scams and hoaxes
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

    Microsoft Support Center consumer
    https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

    Microsoft technical support
    http://support.Microsoft.com/contactus/?ws=support#TAB0

    Microsoft - contact technical support
    http://Windows.Microsoft.com/en-us/Windows/help/contact-support

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • Receive a phone call from someone who says that my system is infected.

    Phone calls

    Someone keeps phoning to tell me that there is a problem with my computer. They say they are windows and I could turn my computer and follow their instructions. At this point I simply hang up the phone as I suspect that they aren't what they say they are. Is this normal for windows to do this? Does anyone else have this problem?

    Hello

    It's a scam.

    Microsoft does not contact you unless YOU have made prior arrangements with them to do.

    There is an article in the link I'm you provide at the end of this one

    Read this Information from Microsoft:

    "Avoid scams to phone for tech support.

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Don't be fooled of unsolicited calls. Don't provide personal information.

    Here are some of the organizations that cyber criminals claim to come:

    • Helpdesk Windows

    • Windows repair center

    • Microsoft technical support

    • Microsoft technical support

    • Windows Support Group Technical Department

    • Microsoft Research and Development Team (team of Microsoft R & D)

    Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

    We have all the errors and warnings in our Event Viewer

    If you gave them remote access and you do Internet banking, contact your bank, explain, and change passwords.

    If you use your online credit card, cancel and get a new one issued to you.

    And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

    See you soon.

  • A call from someone who says they are with windows and there is a problem on my laptop anonomous

    I just got a phone call from a person saying they are with windows and there is a problem with my laptop. This happened to someone else and how is it possible to know what type of camera I use (e.g., laptop computer)? How can I check to see if someone else has access to my account?

    The game, June 5, 2014 19:29:39 + 0000, mslindatx wrote:

    I just got a phone call from a person saying they are with windows and there is a problem with my laptop. This happened to someone else and how is it possible to know what type of camera I use (e.g., laptop computer)? How can I check to see if someone else has access to my account?

    It's a scam and with all the names and phone numbers, one who has
    become very frequent lately. See
    http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html
    and
    http://www.howtogeek.com/176605/tell-your-relatives-no-Microsoft-wont-call-you-about-your-computer/
    and
    http://www.howtogeek.com/180514/the-%E2%80%9ctech-support%E2%80%9D-scammers-called-Htg-so-we-had-fun-with-them/

    In addition to their money get on your part to do anything of any value,
    If you leave them in your computer, who knows what they were doing or where
    What confidential information they stole.

    So if you have done so, I highly recommend that you do both of the following
    immediately:

    1 do a clean reinstall of Windows.

    2. change all of your passwords, especially banks or other
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