I received an email a few weeks ago that freezes my eyes express page when I click it. I was unable to delete or move in my Inbox.

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• When I answer a mail, or want to send an e-mail, a new empty email opens. It started a few weeks ago. No idea how to stop what is happening. Help, please.

  I use an iMac with El Capitan 10.11.3 in my email software, a problem started a few weeks ago. When I answer a mail, or want to send an e-mail, a new empty email opens. No idea how to stop what is happening.

  E-mail programs must close and restart. Empty mails are stored under Concepts and should be deleted.

  Then a mail can be answered, but with the 2nd mail, the same thing happens again, and an empty mailpage appears again.

  Very annoying. Help, please.

  Please remove "Report", also known as the 'Trusteer Endpoint Protection', following the instructions on this page.

  Back up all data before making any changes.

• Satellite A30 - Sound went a few weeks ago

  Hello

  A friend of the family has a Satellite A30-141 Tosh. Its top went a few weeks ago.

  I checked the volume of material, the volume of software, stripped and put up-to-date audio drivers settings, then re-installed the chipset drivers and BIOS.

  When you start Windows lappy sound shows two options (apparently did not do this before hand, it began it shortly before his death) start.
  One for Windows Professional, one for Microsoft Windows.

  So I think there may be a problem with it Windows Installer or it is hardware related.
  My next step would be to back up its data and do a fresh install.

  What are his chances of getting a new disc of recovery after four years (I don't think that it has already registered the lappy)?
  I have not tried a restore point, now that I think of it, that's pretty silly to me :(

  I saw in another thread that these laptops do not like XP SP3.
  Could that be the cause of the problem?

  Thanks in advance.

  Hello

  The chances of getting the original recovery media for this oldie aren t so good, but for the installation of Windows XP Home edition, you can use Microsoft Original installations CD. I agree with you that the new installation of Windows XP Edition family can offer answers. To do this. Install Windows XP Home clean and please without SP3.

  All the drivers, tools and utilities that you can find on Toshiba page under http://eu.computers.toshiba-europe.com for assistance
  ARCHIVES of course. ;)

  Please install this in order facilities described in the instructions of facilities document (also listed with all the drivers).

  Good luck!

• FrostWire downloaded a few weeks ago and now can't find it

  I downloaded LimeWire a few weeks ago and have been downloading songs out there, and now I can't find Frostwire on my computer!... anyone know why I can't? or where I can look?

  Hello K-Dizzle,

  As a general rule, you have an option to save a program during installation.  However, after watching FrostWire support I see any other question on this.  Please let us know status.

  The FrostWire community forums:

  http://Forum.FrostWire.com/search.php?keywords=where+is+FrostWire+saved+by+default

• Outlook Express downloads e-mail messages for the 2nd time which have been read and deleted a few weeks ago.

  Outlook Express downloads e-mail messages for the 2nd time which have been read and deleted a few weeks ago.  This happens periodically.  Repeated messages are usually a week.

  Maybe they are still on the server (server of your ISP). Make sure that you don't leave copies of messages downloaded from the ISP server that may cause duplicate messages to download.

  It's the only thing I can think of.

  If you are unsure how to check your messages via the Internet site of the ISP, then check with them about how you do that. TaurArian [MVP] 2005-2010 - Update Services

• A new Briefcase icon randomly appeared on my desk a few weeks ago.

  A new Briefcase icon randomly appeared on my desk a few weeks ago. I did several deep antivirus and malware analysis using several tools, including that offered by microsoft on this site and it seem not to be viruses. However, I can't delete or move the icon and if I try to open it it gives me an error on the disk is not no accisible. Goin whats?

  OS is Vista

  Hello

  (1) do you have made no changes before this problem?

  (2) what is the exact error message / full while trying to delete the file?
   
  Follow the steps mentioned below, then try to remove the Briefcase icon and check if the problem persists.
  Method 1:
  Step 1: Safe Mode
  I suggest to start the computer in safe mode, then try to remove the Briefcase icon and check if it helps.
  Start your computer in safe mode
  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode
  If the problem persists, I suggest you follow step 2 and check.
  
  Step 2: Clean Boot Mode
  I suggest to maintain the computer in clean boot mode and check if the problem still persists. A clean boot to check if startup item or services to third-party application is causing this issue.
  You can read the following article to configure the computer to boot:
  http://support.Microsoft.com/kb/929135
  Note: After the troubleshooting steps, please refer to clean the start link to configure the computer to normal startup mode.
   

  Method 2: Conduct the audit and analysis system complete if it helps.

  Microsoft safety scanner

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again. The Microsoft Safety Scanner is not a replacement for the use of antivirus software that offers continuous protection. For a real-time protection that helps you keep your home or small office PC against viruses, spyware and other malicious software, download Microsoft Security Essentials.

  Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  Method 3: In addition, follow the steps in the article mentioned below and check if the problem persists.
  Troubleshoot "access denied" when opening files or folders http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-access-denied-when-opening-files-or-folders

  Hope this information helps.

• Windows often (regiularly) stop only started a few weeks ago wireless adapter

  New problem
  A few weeks ago my wireless adapter started to lose the connection with the router.
  Other computers with no not this problem.
  Y at - it a setting I need to check/change?
  Windows 7
  Belkin router
  Adapter Asus

  Hi John,.

  Welcome to the Microsoft Community and thanks for posting the question.

  According to the description, it looks like you are facing a problem with wireless network connectivity.

  It would be great if you can answer these questions to help you further.

  1. have you made changes on the computer before this problem?

  2 is the issue limited while accessing the websites or any particular program?

  I would suggest trying the following methods and check.

  Method 1:

  Run the network troubleshooter utility.

  http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7

  Method 2:

  I suggest you to update the latest drivers for the network card.

  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  Method 3:

  This problem can occur if authentication enable IEEE 802. 1 X for this network checkbox is enabled. If this box is checked, but there is no server to authenticate the connection is interrupted. If you turn on the wireless network connection, it disconnects again after a short period.

  To disable authentication IEEE 802. 1 X, follow these steps:

  a. Click Start, type ncpa.cpl, and then press ENTER.

  b. right click on your wireless network connection, then click Properties.

  c. click the wireless networks tab.

  d. under preferred networks, click your wireless network, and then click Properties.

  e. click on the Authentication tab, click to clear the authentication enable IEEE 802. 1 X for this network check box and then click OK twice.

  Method 4:

  Refer to the steps in the following Microsoft article and check.
  Problems in Windows wireless and wired network connection: http://windows.microsoft.com/en-US/windows/help/wired-and-wireless-network-connection-problems-in-windows

  If you need Windows guru, do not hesitate to post your questions and we will be happy to help you.

• Hi, someone can tell me how to find a photo book, I started a few weeks ago (because my boyfriend did two new photo books).

  I said a few weeks ago a photobooks.  Since then, my boyfriend made 2 new photo albums that are easy to find with a right-click on the Lightroom logo in the bottom of my screen.  But I can not find mine! At the same time, I wonder how I find all the photography books that I've done since the beginning! Thank you very much...

  [Left the lounge Adobe General, compliant to a specific support by product - Mod forum]

  See post in your other thread #9-

  Can I start a new photo book until I have one term?

• I bought my 2009 year Adobe Creative Suite 4 for Mac OS. Now I have bought me a few weeks ago a new Apple iMac 27-inch with new ElCapitan Workprogram. I turn all my dates with a time machine backup of my old iMac 27. But now I can't start my photosh

  I bought my 2009 year Adobe Creative Suite 4 for Mac OS. Now I have bought me a few weeks ago a new Apple iMac 27-inch with new ElCapitan Workprogram. I turn all my dates with a time machine backup of my old iMac 27. But now I can't start my program of photoshop CS4. The error number is 150:309. Call support, they say. It will be very happy, if you can help me. Best regards from Germany black forest... Your Thomas

  using time machine to restore the adobe programs is problematic.

  at this point, uninstall all done by the time machine to your problematic adobe programs.

  clean through the use of the Adobe Creative Cloud cleaning tool to solve installation problems

  Restart your computer

  well install cs 4 using the installation files and your serial number and activate: How to open third-party developers not identified in Mac OS X applications ' Mac Tips .

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.4|  6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I downloaded a few weeks ago creative cloud on my computer. the last crashed yesterday, is there the chances that I can download the version again on a new computer?

  I downloaded a few weeks ago creative cloud on my computer. the last crashed yesterday, is there the chances that I can download the version again on a new computer?

  Cloud license allows 2 activations http://www.adobe.com/legal/licenses-terms.html

  -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0

  -Windows or Mac has no importance... 2 on the same operating system or 1 on each

  -Two activations on one account CAN NOT be used at the same time (to be noted in the link above of the license)

  -An individual account is for one person and may not be shared with anyone else

  .

  Remove the license on a computer http://forums.adobe.com/thread/1442423?tstart=0 clouds can help

  -read http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

  -or https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• I have install update Adobe Acrobat reader on my computer a few weeks ago. I was not able to print my documents, new or old. I use win 7. I tried to uninstall the program and re - install, and that has not worked. I went to the HP tapes

  I installed the update of Adobe Acrobat reader on my computer a few weeks ago. I couldn't print my documents, new or old. I tried to uninstall the program and re-install and that has not worked. I went to the HP website and from the down loaded the latest printer drivers, and that did not work. I went to tools for the production printing package that reads 'Add' tab. I clicked Add and got a (1-800-915-9430) number to call if I want to pay other services that offer Adobe. I called the number in the hope of getting my answers to the question and that has not worked. I've gotten has been a long wait (1 h) for a person to respond to the call and when they meet a poor service. I went to different forums looking for answers and found my question but not response. The messages I get are: "the document could not be printed" and "there is no page selected. Is there a solution to this problem? The version of window is Win7.

  Hi Abhishek,

  I followed your instructions and none of it worked. I had to uninstall Acrobat Reader and then update my version of the window. After that I downloaded Acrobat Reader again and it worked. Thanks again for your help.

• I bought the latest Samsung computer some three weeks ago. My laptop is very slow when I go on the internet but other computers are fine.

  Hello

  I bought the latest samsung computer (notebook 9) three weeks ago. My laptop is very slow when I go on the internet. I have three other phones in my house and they all work very well. Is there any configuration that I should look because the guy told me that it is all the pre-configured.

  Thank you

  original title: network connection

  Hello Pierre,.

  I suggest that you look at this article from Microsoft that can help solve a slow internet connection:
  http://Windows.Microsoft.com/en-us/Windows-Vista/why-is-my-Internet-connection-so-slow

• My computer crashed and after the purchase of another, I used the Migration Wizard to copy all the files to the new computer.  Everything was going well until I tried to launch LR6.  It was two weeks ago and a search for many pages of the Adobe Web site. 

  My computer crashed and after the purchase of another, I used the Migration Wizard to copy all the files to the new computer.  Everything was going well until I tried to launch LR6.  It was two weeks ago and a search for many pages of the Adobe Web site.  I think I've exhausted all the remedies listed without success codes error A12E5 to questions cloud creative, Manager of Application and error 1: Configuration problems.  I'm ready to reformat my computer and try again with Time Machine.  Help would be greatly appreciated before I waste more time on this task. Any further suggestions?

  Migration of Mac with Time Machine WILL NOT WORK with the Adobe program activations due to hidden registration files

  Sign out of your account... Uninstall... to run vacuuming...

  -non-Cloud programs, to disable the service before uninstalling

  -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

  -using the vacuuming after uninstalling and before reinstalling is often necessary

  -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  -Restart your computer... Sign in to your account... Reinstall

• I bought a few years ago a Creative Suite Design Premium and when I want to record my serial number, your services say that the number is not valid. I am surprised because I have used it before on a PC computer that no longer works. I change my computer

  I bought a few years ago a Creative Suite Design Premium and when I want to record my serial number, your services say that the number is not valid. I am surprised because I have used it before on a PC computer that no longer works. I change my computer with a Mac.  You can check the number you customer service gave me, L. Fernandes: < num series kglad deleted >. I give you my phone number in Paris: < phone number deleted - kglad >. Best account. Chantal

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-valid-product.html

  p.s. This is a public forum.  the display of your phone number is a bad idea and display your serial number will get it banned (or used by someone else and will not you).

• I'm more able to launch a web page, when I click on the URLs in Email, Skype and other internet applications, etc.

  Original title: URLS not clickable links

  WinXP SP3 all updates
  AMD Athlon2 2.7 GHZ
  2 GB 800 mhz SDRAM
  256MB NVIDIA GeForce video

  I'm more able to launch a web page, when I click on the URLs in Email, Skype and other internet applications, etc.

  I downloaded the patch of MR Fixit of MS site that was supposed to solve the problem, but did not.

  Ran the restore of the system (for example successfully MS) in time before the problem started, but did not remedy problem.

  Scanned with Avast A / V & Advanced System Care 5 to remove all malicious software, viruses, registry fixed etc. Did not help.

  Any suggestion would be appreciated. ;-)

  Have you tried what Bruce suggest you try?

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-networking/unable-to-click-on-a-link-within-Outlook-Express/df6631b6-67c8-497c-9ED5-8559648eb88a