I recently dropped my laptop and it is weird, one day he int open up to 4 start times and sometimes it shows me a folder and a question mark in the interface and sometimes asked to reset my password, what are the steps to take?

I recently dropped my laptop and it is weird, one day he int open up to 4 start times and sometimes it shows me a folder and a question mark in the interface and sometimes asked to reset my password, what are the steps to take?

Anything can be corrupted on your MacBook Pro, but from what you say, it seems that the cable drive/SSD/flash memory/SATA hard was seriously damaged. Him "question mark" means that your Mac is unable to find any bootable device, meaning that it does not yet detect your OS X drive.

You should make a backup of your files (if you can still do it) and take the Mac at the Apple Store or dealer to get a diagnosis. There may be several damaged parts.

Tags: Notebooks

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