I recently dropped my laptop and it is weird, one day he int open up to 4 start times and sometimes it shows me a folder and a question mark in the interface and sometimes asked to reset my password, what are the steps to take?

I recently dropped my laptop and it is weird, one day he int open up to 4 start times and sometimes it shows me a folder and a question mark in the interface and sometimes asked to reset my password, what are the steps to take?

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Anything can be corrupted on your MacBook Pro, but from what you say, it seems that the cable drive/SSD/flash memory/SATA hard was seriously damaged. Him "question mark" means that your Mac is unable to find any bootable device, meaning that it does not yet detect your OS X drive.

You should make a backup of your files (if you can still do it) and take the Mac at the Apple Store or dealer to get a diagnosis. There may be several damaged parts.

Tags: Notebooks

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