I recently installed PowerDesk Pro v7.0.1.3 and now, the system hangs when you right click to copy a folder, etc.

Original title: Windows Explorer has stopped working

My computer is running XP Home Edition Sp3 and using Norton internet security 2011. I recently installed PowerDesk Pro v7.0.1.3and now, the system crashes when you right-click to copy a folder, etc. I read on this forum of a person having a similair problem and being referred to this site offering a patch that seems to not be available:

http://KB.avanquestusa.com/Al/12/1/article.aspx?Aid=4030&Tab=Search&BT=4&r=

Marilyn answers Support Engineer Microsoft's answer also suggested maybe using some registry changes, which I'm not comfortable with because of my limited experience.

Any suggestion would be greatly appreciated pedro147

None of these suggestions to the Microsoft support technician will help you, but they will consume large amounts of your time.

Please post a link to this Marilyn Microsoft engineer answer Support responses involving some registry maybe going to I can see that too.

Older versions of PowerDesk Pro 7.x are known to cause explore crash, so that the sounds on the right.

The current version of PowerDesk Pro is 8.5.

You might be able to get the old version to behave by disabling PowerDesk one shell extensions at a time until when you right-click Explorer no longer crashes.  This will leave you with limited functionality of PowerDesk since those afflicted extensions will be disabled, but you should not have these extensions to do anything, you need to make sheets.

I would start with the PowerDesk ZIP shell extension (I already know about this one).

It is a version shortened and changed my notes on the use of ShellExView (since you already think sheets):

Download ShellExView here to see what Explorer extensions you have loaded:

http://www.NirSoft.NET/utils/shexview.html

ShellExView does not install anything on your computer, simply of runs and displays.

After launching ShellExView, under Options, choose "Mark non-Microsoft Extensions" and extensions not Microsoft will be pink, clear, but on some systems which is a difficult color to see, so click on display, choose the columns and move the column Microsoft closer to the top, so you can see on your screen without having to scroll left and right.

Click on the column header for Microsoft sort display (by clicking on the column of Microsoft) then all the non Microsoft extensions are on top and easy to see.

Non-Microsoft extensions would be things you have added (non-Microsoft) and are what you should be suspect.

You can also Google the name of a suspect add-on and see if there is any success on the mistakes of the DEP and what other people have done about it.

For example, you could Google something like:

Explorer XP crashing (you must fill in the name of add your suspect on.)

See what kind of search results hits you get and are looking for solutions or situations that sound like yours.

Right click and disable Microsoft no suspicious extensions one at a time take a list so you can enable them again later if you wish.

The result of the change is immediate and no reboot is necessary.  Test your failure condition.  If the Explorer starts to behave, you will know which extension is the culprit, then you can start to enable them one by one until the Explorer fails again.

Don't forget - disabling the extension does not uninstall the extension - it is just disabled so you can always turn it on again.

Disable them one at a time until your right click on do not generate an error, then restart and test again.  You have disabled the last extension would be suspicious.  You can then start to reactivate other extensions to zero on the extensions that are causing your accident

If the cause of the accident is a third party application or program, their may be a later version of the program available that solves the problem.

If you find the offending extension that's the problem, please let us know what it is that I can add to my list.

Tags: Windows

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