I recently purchased Photoshop Elements. It has a redemption code on its own card but when I enter the code it says it's invalid.

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• I recently purchased Photoshop elements 13 in a box and I want to activate it. For do I need the serial number, but I don't find it in one of the places it might be (on the album cover) or on the back of the box of the product. What should I do next?

  I recently purchased Photoshop elements 13 in a box and I want to activate it. For do I need the serial number, but I don't find it in one of the places it might be (on the album cover) or on the back of the box of the product. What should I do next?

  DWZ,

  To contact support for a serial number or activation number, please click on the link below:

  (be sure to connect to adobe.com with your Adobe ID first)   support

  Kind regards

  Guinot

• I recently purchased Photoshop elements 12 and the system is to say that the Redemption Code is no longer active.  How can I get a new code that allows access to the software?

  I recently purchased Photoshop elements 12 and the system tells me that the Redemption Code is no longer active.

  How can I get a new Code number that will allow met to access the software?

  you need your serial number.  you used your number of redemption to redeem your serial number.

  If you don't know your serial number, check the account used to purchase or register your PES 12, Adobe ID

• I recently purchased Photoshop elements 13.  My employer just changed my computer (I am allowed and only use my personal computer) and the new computer does not have a CD-ROM drive.  Is it possible to download the software elements on my compu

  I recently purchased Photoshop elements 13.  My employer just changed my computer (I am allowed and only use my personal computer) and the new computer does not have a CD-ROM drive.  Is there a way to download the software items on my computer with the serial number and not the CD? Help!

  You can download the trial and use your serial number of the drive to enable to make full use...

  PSE 13 trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements

• Serial number for photoshop elements 13 does not. I know it's the right number and even checked it in 'my products' on my account, but when I entered the number, I said this is not valid.

  Hello

  I have a new computer, and I'm putting my program 13 elements of photoshop on it. Unfortunately, my serial number for photoshop elements 13 does not work. I know that this is the right number. I double checked the 'my products' my account Adobe, but when I enter the article number, I told myself that is not valid.

  I've been using the serial number is: xxxx xxxx xxxx...

  If you could help me out, that would be great!

  Thank you

  In the fourth set the last missing figure: xxxx xxxx xxxx xxxx xxxx 544_

  Please check the serial number again.

  Concerning

  Stéphane

• I have an ifone6 that is not recognized by iTunes. It has a newer version of iTunes, but when I check the updates, it says I have the latest version. Thinking that it is a matter of Win XP. Thanks for help.

  I have an ifone6 that is not recognized by iTunes. It has a newer version of iTunes, but when I check the updates, it says I have the latest version. Thinking that it is a matter of Win XP. Thanks for help.

  You can run the latest version of iTunes for your version of Windows, but you are not running the latest version of iTunes is available and it's iTunes 12.3. You must run Windows 7 at least. I'm not a Windows user, but I think 7 is newer than XP.

  Check this.

  http://www.Apple.com/iPhone-6/specs/

• Hi bought first 14 elements I used the activation code to get the serial number, but when I type the SN it says we cannot validate serial number

  Hi bought first 14 elements I used the activation code to get the serial number, but when I type the SN it says we cannot validate serial number

  any help

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-valid-product.html

• My 13 photoshop elements software has downloaded to my hard drive as 'product', but it is not open or work/run at all! Can anyone help?

  No one knows what to do if photoshop elements 13 has been downloaded but does not seem to open or run on my computer?

  I downloaded from a map using the serial number, but once downloaded it do not open or run.

  Help!

  Eric

  with pse you usually dl two files, an exe and a 7z.

  If that's what you have done, put the two files in the same directory and double-click on the exe file.

  If this isn't what you've done, that.  or explain what (names and extensions) files you have dl would be.

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Lightroom: 6| 5.7.1| 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I continue to have problems to download my recently purchased Photoshop elements 14 to my Win-10 machine.  Instead, I have two 2 files, 1) Application with zero-byte and PART 2) file with different number of bytes per attempt to download.  Where can I get

  Hello, someone at home?

  the file of the piece is a partial transfer... you may need to wait any longer so he can complete the download.

  You can also use another browser or use a different wired connetion to use a download manager.

  You can dl from prodesigntools.com.

  Download Adobe Photoshop elements 14, first direct links too. ProDesignTools

• just purchased photoshop elements area has a code of fully digital code to 18 numbers not a 24 digit alphanumeric code and so I can't activate. How can I find the correct serial number?

  as above

  Find the serial number of your Adobe product quickly

• I bought Adobe Photoshop elements 11, have a redemption code, need for a serial number.

  Web site is not accessible.

  I would like a convenient way to use the product I purchased?

  Why is the process so convoluted and awkward?

  Concerning

  Paul Hobbs

  Thank you. Finally got help on the chat. It worked.

• I have photoshop elements 7 on my laptop that crashed and was replaced by a new laptop running Win 8.1.  I have the serial number, but when I entered the answer says that the number is not valid. However a check of the Adobe site showed it was a valid nu

  I don't know what else I can add.  The fundamental question - what to do when the serial number is correct, but the downloaded replacement does not have a serial number invalid.  It's urgent because I am editing a book for publication.

  Please refer to the solution to:

  Invalid serial number error

  Error "serial number is not valid for this product". Creative Suite

  Hope this works for you.

  Concerning

  Stéphane

• Download previously purchased Photoshop elements 13

  Hello

  I'm trying to re - download a copy of previously purchased Photoshop elements 13, I have a serial number, but the version you downloaded a trial in the file name. This software stop working or disappear after a trial period? I do not have case... 0218414444

  Thank you

  James

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a way to go to a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your serial number original installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• Just purchased Photoshop elements 12 a week ago...

  I just bought Photoshop elements 12 last week (17/09/2014), after having used the trial version for 30 days and now see that 13 PSE was released. Is there a free upgrade for people in my situation? Who should I contact at Adobe?

  Thank you

  Dave

  Hi davenc,.

  Because you purchased Photoshop elements 12 within 30 days of the release of 13 elements Photoshop that qualify you for the upgrade, please talk to our Customer Service to receive the upgrade. http://bit.LY/E12_PAU

  Plesae make sure you have a valid proof of purchase for Photoshop elements 12.

  Valid proof of purchase

  Kind regards

  Sandeep

• My new Photoshop elements 12 has a RAW plugin file, but when I try to OPEN a photo, there is only generic icons instead of pictures - I can't say one photograph of another! How can I remedy I can't tell what picture I want to open?

  My new Photoshop elements 12 has a RAW plugin file, but when I try to OPEN a photo, there is only generic icons instead of pictures - I can't say one photograph of another! How can I remedy I can't tell what picture I want to open? Thank you!

  PSE 12 is expected to open these files.

  If get you just one, it opens in the dialog box camera raw in the 12 PES Editor?

  If you use file > open in the editor of PES 12 and click on one of the files you see a preview at the bottom of the open dialog box image?

  You can also install the microsoft camera codec pack, so you can see the thumbnails in windows Explorer

  http://www.Microsoft.com/en-US/Download/details.aspx?ID=26829

  You have to always show icons, never thumbnails uncheckedin your windows Explorer Folder Options ?