I recently tried to open a new pdf file using an existing program Acrobat Reader and it changed the extensions of all programs and .pdf desktop icons, making them unusable.  I uninstalled Reader and extensions have been fixed.  But when I installed the dr

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• I downloaded Acrobat Pro and paying by monthly subscription, but when I open a document I always get a window with a message 27 days remaining in your trial period. How to get rid of this message?

  I downloaded Acrobat Pro and paying by monthly subscription, but when I open a document I always get a window with a message 27 days remaining in your trial period. How to get rid of this message?

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -If you have more than one email, but of course you use linked to your subscription

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• Hello, everytime I open a new document in Illustrator I load a list of about 20 colors was not carried me. If there is no problem don't delete start of work pq without samples. But when I open a new document is loaded me colors. What does take to re

  Hello, everytime I open a new document in Illustrator I load a list of about 20 colors was not carried me. If there is no problem don't delete start of work pq without samples. But when I open a new document is loaded me colors. What needs to be done to remove and they do not appear by default when you open a new document?

  You should review the new Document profile, you use the most. It is just a file AI that you can modify as you wish and save for future use.

• I use Firefox version 3.0.19 and I have Windows 7. When I use Firefox as a browser, I can't print my emails. I get an error message: «not available pcfax» If I use IE I don't have no problems printing emails.

  I use Firefox version 3.0.19 and I have Windows 7, which came with a new computer. When I use Firefox as a browser, I can't print my emails. I get an error message: «not available pcfax» If I use IE I don't have no problems printing emails.

  This has happened

  Each time Firefox opened

  == 1 day with the new computer about two weeks ago.

  Looks like you got the wrong printer selected.

  When you get the print window, choose another printer in your printer dropdown. You seem to have a fax printer selected instead of a physical printer.

• I downloaded Adobe Reader XI, but every time I tried to open a new PDF the program crashes.

  .... So, I re-installed Adobe Reader X and no longer have this problem. Is there a setting I need to change in XI to prevent it from freezing?

  Thank you!

  Hi rayburaj,

  Pat was referring to the previous post above that says: [Adobe Reader |] Change | Preferences | (Improved) security].

  This means that you can navigate to Adobe Reader > menu "Edit", then select "Preferences". A new wil windo como screen o. on the left column, select "Security (Enhanced)" and on the side right you will then see the option to disable the protected mode.

• I have an old version of XP Professional SP1 and a CD with SP2 but when I install both and go to the Windows Update Page I get an error 0x804400A2 number

  and a message that says "the website has encountered a problem and cannot display the page you are trying to view, etc.

  Download Windows XP Service Pack 3 from http://www.microsoft.com/downloads .  You can not access the updates Windows XPSP2 or XPSP1 longer.

• I use Adobe Reader and Adobe Acrabat (If Yes, there is difference) and I have been a Sony tablet. I use a PDF file as a lesson plan, normally to just open the document and it moves automatically to 'recent' in 'my documents '.

  I use Adobe Reader and Adobe Acrabat (if there is no difference) and I have been a Sony tablet. I use a PDF file as a lesson plan, normally to just open the document and it moves automatically to 'recent' in 'my documents '. But when I close this document in particular I need to find it in my downloads and open again in Adobe, but the changes I made are not here obviously? How can I move an item in the recent myself? Help, please!

  Hello

  What is the operating system on your Sony Tablet?  Windows or Android?  What is the version of the operating system?

  Your documents are stored on your device or on the cloud (Cloud Document Adobe, Adobe Creative Cloud) storage.

  Please note that the recent section displays the local and cloud the documents you have open/read recently.  Player does not physically move/transfer local or documents to the recent Division of clouds.

• I intalled Creative Suite 6 on my iMac and the serial number has been validated, but when I connect activate the software, it is suspended until I have the strength of smoke activation. No error message; I have no problem signing in the case.

  I installed Creative Suite 6 on my iMac (Yosemite) and the serial number has been validated, but when I try to connect to activate the software, it is suspended until I have force the activation of quit smoking. No error message; I have no problem signing in the case. Help?

  Hi Jdburton,

  Please check: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Concerning

  Megha Rawat

• I have my payment plan current iCloud from the web, but when I install programs on my Mac, I suggest that the version has expired. How can I fix it?

  I have my payment plan current iCloud from the web, but when I install programs on my Mac, I suggest that the version has expired. How can I fix it?

  iCloud is an Apple product... you hear Adobe Creative Cloud?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• After an update the operation of my account PRO to Acrobat DC disappeared and it works as if it were a FREE standard version. So I disinstalled it and tried to install it but when I install the Setup program fails. So I'm not able to install it more. What

  After an update the operation of my account PRO to Acrobat DC disappeared and it works as if it were a FREE standard version. So I disinstalled it and tried to install it but when I install the Setup program fails. So I'm not able to install it more. What can I do?

  When I opened my creative cloud I see nothing!

  Please see these troubleshooting FAQ:

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  FAQ: What should I do if I get a blank white screen, spinning wheel, or my CC application does not open?

  FAQ: What should I do if I have trouble to download or install the creative cloud and Creative Cloud Apps?

• When I close firefox, it always works in the background. When I want to open it again, there is a message that firefox is running and I have to close it. then I close with CTRL + ALT + DEL/taskmanager, according to me, / all this started to happen after u

  When I close firefox, it always works in the background. When I want to open it again, there is a message that firefox is running and I have to close it. then I close with CTRL + ALT + DEL/taskmanager, according to me, /

  This has happened

  Each time Firefox opened

  == After Update/update firefox

  Perhaps, you just need to wait for a while for Firefox download.

  Perhaps, it is an extension/plugin slowing your Firefox.

  When I close Firefox in the evening, it closes slowly and uses 50% of CPU. It unloads after several (30? 60?) seconds.

• I just bought the DC Pro Acrobat full of desktop software only.  Have downloaded fine, but when I go to install the download, it is for me an "access violation at address 00000000. read of address 00000000 ". Can someone please?  Thank you!

  I just bought the DC Pro Acrobat full of desktop software only.  Have downloaded fine, but when I go to install the download, it is for me an "access violation at address 00000000. read of address 00000000 ". Can someone please?  Thank you!

  Hi Rob,

  What is happening in Mode safe? If you can install it in Mode safe mode then delete all entries in startup via msconfig as this could conflict with the program.

  If this does not work, saving all the data of your administrator account, you can delete the account and recreate it.

  Kind regards

  Rave

• I had to reinstall all my programs and data to a new disk, the old crashed. During the installation of Flash Player, I can't go any further than the password stage as he rejects. Again the username and password have been accepted without any problem to ac

  I had to reinstall all my programs and data to a new disk, the old crashed. During the installation of Flash Player, I can't go any further than the password stage as he rejects. Again the username and password have been accepted without any problem to access Adobe.

  Strangely the same problem occurs when I try to install and older version of Lightroom 4.

  Can you help me?

  Hello

  It is the OS, not Flash drive, to ask for the password.  Please refer to the FAQ what userid & password I need to install Flash Player? for assistance.

  --

  Maria

• I have Quicktime 7, but when I try to open iTunes I get a message saying that I need to update Quicktime 7.5.5. How to do this?

  I have Quicktime 7, but when I try to open iTunes I get a message saying that I need to update Quicktime 7.5.5. How to do this?

  Click here to install or run the software update from the system preferences panel.

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• Why is - this much of my modules and extensions have been disabled after switching to firefox 6

  A lot of my modules and extensions have been disabled after switching to Firefox 6.
  No Java extensions can be used;
  my Microsoft Framework is disabled;
  my media player has disappeared;
  and my google with all of my important Favorites toolbar is missing.
  How can Firefox 6 be considered an "upgrade"?
  How can I 'recover Firefox 4 or 5'? -there is no point in using a browser which limits as many sites the necessary module!

  The Google toolbar options

  • http://KB.mozillazine.org/Using_Google_Toolbar_features_without_toolbars
  • http://www.Google.com/support/toolbar/bin/answer.py?answer=1342452

  JAVA

  -> Download & install Java SE on your system:

  • http://www.Java.com/en/
  • Click on the free Java download button

  -> Using the Java with Firefox plugin

  • https://support.Mozilla.com/en-us/KB/using%20The%20Java%20plugin%20with%20firefox

  Try to update all your modules in Firefox. You can also inquire by developers to Add - we for a version update & Firefox 6.0 took charge of the Add-ons that are not currently Compatible with Firefox 6.0.

  Check and tell if its working.