I regularly pay my subscription student Creative Cloud, but I still only have access to the trial versions of the programs.
I can't understand how to access the support chat, and my subscription is for one year and was renewed in November.
My billing information are up-to-date, regularly, my credit card gets charged and the Bills on my account are up-to-date as well.
Whenever I try to contact support, it tells me to use the cat from 09:00 to 17:00, but there is no link to start the chat or access.
I would really like to be able to use the products that I pay for.
What should I do?
Hello
First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Hope this helps!
Tags: Adobe
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I bought creative cloud, but I can't use one of the applications.
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If Yes
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If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
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Hello
First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
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Go to Adobe Creative Cloud
Hello
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Reboot the machine and then connect to the application Adobe CC and launch applications.
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CHECH that you are using a 64-bit system.
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http://www.Adobe.com/CZ/products/creativecloud/buying-guide.html
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First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
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Hello
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Please get in touch with the customer for the same service:
https://helpx.Adobe.com/contact.html?step=CCSN
You can also check:
Pricing plans and creative Cloud membership | Adobe Creative Cloud
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