I seem to have malware or adware installed with my last update. How can I get rid of him?
Ads popping all over... additional tabs open with "studies". I looked at all the messages of support, and nothing seems to address how to get rid of it. I even trashed Firefox and reloaded. The same problem. This does not happen with Safari. I am ready to trash Firefox constantly and just go back to using Safari. Want to do that, I love Firefox, but this recent problem is really annoying.
If you have installed Firefox from the official website of Mozilla, these pop-ups should not happen. They are normally caused by an extension, or an application external hanging in Firefox.
- https://www.mozilla.org/en-US/firefox/new/, or
- If you need another location: https://www.mozilla.org/en-US/firefox/all/
If you to not download from these links and still have the link you downloaded since then, can report you to:
Can provide you also a link to others who have the same problem?
If you have downloaded Firefox from the official link, have you tried to run Firefox in safe mode to see if these statements still appear?
Firefox Safe mode is a troubleshooting mode that disables certain parameters, disables most Add-ons (extensions and themes).
If Firefox is open, you can restart Firefox Safe mode in the Help menu:
- Click the menu button
click Help
then select restart with disabled modules.
If Firefox is not running, you can start Firefox in Mode safe mode as follows:
- On Mac: Hold the option key during the startup of Firefox.
When the Firefox Safe Mode window appears, select "start mode safe."
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to understand that one. Please follow the section Troubleshooting extensions, themes and problems of hardware acceleration to resolve common Firefox problems to find the cause.
To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.
When find you what is causing your problems, please let us know. This might help others with the same problem.
Tags: Firefox
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