I start my computer, a white window appears in the middle of the screen and I can't remove it.

Every day when I start my computer, what a white window pops up in the middle of the screen and I can't remove it.please can anyone help.

Cannycarol

Hello, Carolyn,

Windows operating system?  Windows XP, Windows Vista, Windows 7?

Are you capable to perform a scan for malware?  Download the tool from this link and run a full scan

http://www.Microsoft.com/download/en/details.aspx?displaylang=en&id=16

You are able to surf, read email, etc.?

Is there a message "year Unknown Error Has Occurred."

You are able to go into the event viewer and look for errors - the impossible event ID

You may have to reinstall Windows

Tags: Windows

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