I think that we have been scammed? Can anyone offer some advice.

My wife had a phone call from someone claiming to be a Microsoft technician helping to get rid of its error messages.

We are located in Geelong, Australia.

She went to a www.boot.usa.cc website and has been invited to download and run the program which has been az3qfg.bn1.livefilestore.com...

A she was the victim of a scam, and what do we have this program?

Any help on what to do next would be greatly appreciated.

Thanks everyone for your help.

Cheers, JFo!

Yes you have been scammed, MS does not phone people, nor MS of the email of the people except in response to a conversation of e-mail, the individual began

No idea what the program did, in the worst case, he extracted details log-on/word password for different sites, including the Bank/store cards etc.

Then to be sure you contact all of your financial institutions to change your password/maps, etc. and change any password on any other site that you use, including email.

And to be sure you need to recover your PC to factory state using a destructive restore that will destroy everything on the PC

Tags: Windows

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